Database Error During Report Generation in CA Advanced Authentication

[IDAYA SANTHOSHKUMAR]

Hi All,

I'm experiencing an issue while generating reports in global admin console in CA Advanced Authentication, with the following error message appearing:

"Database error while processing the report query. Please try again later."

Has anyone come across this issue before? Any advice on how to resolve it would be greatly appreciated.

Thanks!
Idaya

[Namish Tiwari]

Hi Idaya,

The error message you see on the screen is very generic and does not tell you what is the root cause, we have to look at the arcotadmin.log file to find out what exactly is happening, would you please open a case to work on this. The Admin logs has Admin names and host details so it is better to work through a case.

-Namish

[IDAYA SANTHOSHKUMAR]

Hi Namish Tiwari,

Thank you for the update.

Regards,

Idaya