Hi Uriel,
From what Support told me, the fix will be in RU 8, which has no release date yet.
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Esteban Elias
Ingeniería & Servicios
esteban.elias@xpears.comSite:
www.xpears.comSupport Site: cas.help-manager.tech
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Original Message:
Sent: Apr 12, 2023 02:35 PM
From: Uriel Cedillo
Subject: CRITICAL: OLD VIRUS DEFINITIONS
Hi Esteban Elias
Thank´s for your comment, I´m on 14.3 RU4 version. I think it´s a bug since previous versions then.
I´m going to upgrade to RU7 now and I´m going to check what happens.
Regards
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[Presales Manager]
[Once Soluciones]
[Mexico]
Original Message:
Sent: Apr 11, 2023 10:30 AM
From: Esteban Elias
Subject: CRITICAL: OLD VIRUS DEFINITIONS
Hi Uriel,
A month ago something similar came up, but with SONAR signatures.
We received alerts describing that there were more than 400 computers (our client has 600) that had outdated SONAR signatures.
When reviewing the reported systems, they were not out of date.
A case was generated with Broadcom Support and after analyzing, they detected that there was a bug in the SEPM.
The version in which the problem was detected is 14.3 RU6. What is your version of SEPM?
Greetings!
Original Message:
Sent: Apr 10, 2023 04:48 PM
From: Uriel Cedillo
Subject: CRITICAL: OLD VIRUS DEFINITIONS
Hi Team
Approximately 2 months ago, I am receiving this alerts on my SEPM notifications.
Virus Definition | Last Download | Last time status changed |
3/28/23 r20 | 03/02/2023 17:35:57 | 04/10/2023 15:21:11 |
3/11/23 r2 | 03/22/2023 10:08:49 | 04/10/2023 15:33:34 |
Not available | 03/29/2023 07:59:43 | 04/10/2023 15:31:32 |
Not available | 04/10/2023 14:58:49 | 04/10/2023 15:21:11 |
Not available | 03/30/2023 15:48:55 | 04/10/2023 15:21:11 |
Not available | 04/10/2023 15:03:55 | 04/10/2023 15:33:54 |
Not available | 04/07/2023 01:59:53 | 04/10/2023 15:27:14 |
I have analyzed my environment and all my client are online and have a green icon and there are no blocked ports by a Firewall. ¿Something that have passed for this situation? or how can I remediate this alerts, there are 28 computers with this status.
Best regards
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[Presales Manager]
[Once Soluciones]
[Mexico]
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