Community Edition: Unable to create new TASKS under User Stories

[Bill Mitchell]

We are a small software shop, hoping to grow to the size one day where we can become a full-fledge Broadcom Rally subscriber.

Starting last week, we had the most unusual situation start to manifest.  When we go to a user story, and then click on Tasks, we are unable to.

Hovering over the 'Add New' task button gives the message "Add New is only available to Editors".  I'm logged in with the Global Admin account.

It also says "There appears to be an issue with your current page settings.  Reset your page".  Which we dutifully click, to no avail.

When we look within Chrome Developer Tools, we are also seeing javascript errors when we click on the Add New (task) button

Unfortunately, as a very small software vendor, we are without a SiteID, and hence unable to call for any official support -- but wondering if any other Community Edition users are having this same issue or not.

Hoping against hope that somebody out there might read this and recognize it.  Is this a self-inflicted issue??

[Kasper Bengtsen]

Hi

We have the exact same problem, since last week.

It is a problem when adding test cases too.

So I doubt this is self-inflicted. We made no changes that should warrant this.

It is still possible to copy tasks, and change the parent of a task (as a work-around)

[Bill Mitchell]

Thanks for your reply, Kasper!

We're using the copy tasks, and then reassigning into a different work product workaround right now.

There's also the option of uploading a CSV to bulk create a number of stub tasks underneath a work product, but you have to update that template CSV with the US#### of the destination.

Hoping that others also can corroborate seeing this behaviour.

[Kasper Bengtsen]

Thanks for the CSV tip :-)

Yes, let's hope this gets addressed soon.

[Dennis Lerche]

We are experiencing the same problem along with not being able to create test cases under userstorys either, this have been a problem since last week.

[William Karlin]

Hi Bill, Kasper, Dennis,

I apologize for the delayed reply, but we were unable to reproduce this issue - but I was checking again today and noticed there is a setting on your subscriptions that appears to be the cause of this (on the free editions in the past the Rally Portfolio functionality was turned off, but this is not a condition we enforce on the modern free editions).

Dennis Lerche, I found your account and enabled Portfolio functionality that should fix this for you (and give you access to a range of portfolio management capabilities you've been missing out on).

Bill and Kasper, I'm trying to locate your subscriptions now to make the same fix. If you see this message, please email me at william.karlin (at) broadcom.com with your Rally username and I can make the same fix for you both (just in case I can't identify your usernames on my own).

Regards

Will

[Kasper Bengtsen]

Hi 

I'm on Dennis' project, so Rally works for me now (I can create tasks)

Thanks !

Regards, Kasper

[Bill Mitchell]

Will, you are amazing - Create Task is working again now.  Many thanks!

[Jennifer Sanchez]

We're experiencing the same issue: only users with the Editor role are able to create user stories and tasks. Administrators and the subscription admin are currently unable to do so.

[William Karlin]

Hi Jennifer,

This issue is impacting subscriptions who historically did not have access to the Rally Portfolio Manager functionality. I have just enabled this capability for your subscription which should fix the issue your admin users are experiencing. Please let me know if you continue to have issues.

Regards

Will