Autosys primary service not starting after a post reboot of server.

[RAMESH INAGANTI]

Hi Team,

Autosys primary scheduler service not starting after a post reboot. it is an immediate failback mode and its not taking the load from shadow scheduler.

the below logs has been generated :

AutoSys Scheduler Log [18/06/2025 21:51:28]
Time                      Message
------------------------- ------------------------------------------------------------------------------
[18/06/2025 21:51:28]     CAUAJM_I_40275 Log Rollover level set to <MIDNIGHT,SIZE(100),PURGE(7)>.
[18/06/2025 21:51:28]     CAUAJM_I_40244 EnableIPCaching value set to <0>.
[18/06/2025 21:51:28]     CAUAJM_I_40244 AggregateStatistics value set to <1>.
[18/06/2025 21:51:29]     CAUAJM_I_10655 System is running in single server mode.  Event server:  AUTAGOAT01,65000:mdb.
[18/06/2025 21:51:38]     CAUAJM_W_00173 System appears to have a running primary scheduler. Checking for primary activity.
[18/06/2025 21:52:04]     CAUAJM_W_10900 The database monitoring system has detected a potential problem with the database.
[18/06/2025 21:52:04]     CAUAJM_I_10901 The database monitoring system is beginning validation of database connections.
[18/06/2025 21:52:04]     CAUAJM_E_00171 Database error encountered while trying to determine if Scheduler is already running, Startup aborted.
[18/06/2025 21:52:04]     CAUAJM_I_10902 The database monitoring system has completed validation of database connections.
[18/06/2025 21:52:04]     CAUAJM_I_10903 The database monitoring system will resume monitoring for database problems.
[18/06/2025 21:52:04]     CAUAJM_I_40247 AutoSys scheduler processing of events complete.
[18/06/2025 21:52:04]     CAUAJM_I_40248 AutoSys scheduler shutdown complete.  Exiting.

C:\Users\>systeminfo | find /i "Boot Time"
System Boot Time:          18/06/2025, 21:51:11

[Michael Woods]

Hi Ramesh,

The first thing I would check, is if you have the same failback settings in all config files.  I have seen this happen in several cases.

If that looks, correct, I would open a ticket with support to help troubleshoot.

Regards,

Mike

------------------------------
Michael Woods
Product Manager for Autosys
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[Chandrasekaran Venkataraman]

Hi Ramesh

Wonder what went wrong w/ the database query. 

[18/06/2025 21:52:04]     CAUAJM_E_00171 Database error encountered while trying to determine if Scheduler is already running, Startup aborted.

Maybe the Scheduler didn't shutdown gracefully during last reboot, so it is trying to check if the Primary Scheduler is already up. Are you using any Microsoft cluster services for failover?