Automic V24.4 and compatibility with Java OpenJDK JRE V20?

[Marike Gottschalck]

Hello,

CORRECTION OF TITLE: Java OpenJDK JRE V24

we've had endless problems with Windows Server 2022 and OpenJDK V17, since it is having a few bugs, apparently. For agents on Windows we switched to the V17 Java pack provided in the CAU zip file, but this one does not seem to work for the AE. Unfortunately, the Openjdk Java V17 versions seems to have problem with accessing WINDOWS-ROOT certificate store, for agents our downloaded versions had problems with 

#

# A fatal error has been detected by the Java Runtime Environment:

#

#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x0000000000000000, pid=4444, tid=11808

#

# JRE version:  (17.0.14+7) (build )

# Java VM: OpenJDK 64-Bit Server VM (17.0.14+7-adhoc..jdk17u, mixed mode, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)

# Problematic frame:

# C  [jimage.dll+0x1827]

#

# Core dump will be written. Default location: C:\Applikationen\Automic\Agents\AWAT\Windows\bin\hs_err_pid4444.mdmp

As mentioned, the last issue was solved by using the jre from the Automic CAU pack. But what about the JRE for the AE? Tricise support told us not to use the JRE V21 in case of any problems that might need to get forwarded to Broadcom, but the problem with using cacerts is, that any updates are not performed automatically by the company, for the Windows Certitficate store every update is distributed automatically.

Suggestions which JRE Versions (not Oracle though :-) ) we can use, or if it is officially okay to use the JRE V21/V24 despite it not being on the compatibility matrix would be appreciated.

Kind regards

Marike Gottschalck

Edit: sorry: jre V21 for the agent; our windows server specialist downloaded jre v24 yesterday to try to solve the issue with Windows-Root and used it for LDAP.Sync which worked fine, I retested with V21, that is bugged as well, only V24 is working fine.)

[Michael Ham]

You -must- use what is on the Compatibility Matrix to have support when there is a need to escalate to Broadcom. If you use other than JDK 17 you are risking support.

Automic Download Center - Compatibility Matrix web page indicates in the banner that higher versions are supported^.

The listed versions of 3rd party platforms (operating systems, databases, Java) represent the versions we internally test and support, ensuring they function as expected.

^Newer versions may be used as long as the vendor guarantees backward compatibility / compatibility, but we can only assure support and performance for the versions explicitly listed.

Other references that are misleading.
"As of 24.4.0, Automic Automation requires Java version 17 or higher"  (wrong! if you want support)

https://docs.automic.com/documentation/WEBHELP/English/AA/21.0/DOCU/24.4.0/Automic%20Automation%20Guides/Content/_Common/ReleaseHighlights/WhatsNew_24_4_0.htm#link8
https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/ReleaseAnnouncements/0/25510

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