Automic v24 Process Monitoring not working

[Liron Atar]

Hello Community

We need help
Process Monitoring suddenly stopped working after reset.

Search function is working, And Monitoring -> Executions works.

But when I try to get to Process monitoring I get the following error in client 0:

"RuntimeException: Did not find any registered SubView. Subviews have to be provided by ISubviewProvider"

In client 1:

Would appreciate your help!

Liron

[Jaydeep Bapat]

Hi Liron,

I have also installed V24. However, I am receiving access denied error for client 0 with default login credentials. Can you please suggest on this?

[Liron Atar]

Looking at the logs of tomcat, I saw the following error:

Error while evaluating function: Could not initialize class com.uc4.ecc.plugins.ae.perspectives.processmonitoring.content.overview.MonitoringOverviewView
java.lang.NoClassDefFoundError: Could not initialize class com.uc4.ecc.plugins.ae.perspectives.processmonitoring.content.overview.MonitoringOverviewView

 Resetting the Tomcat fixed the error!

I reset the engine servers, But that didn't help, It was only an error on the tomcat side.

[Liron Atar]

Hello Jaydeep (cool name)

This error could happen for lots of reasons. 

Check the logs of tomcat, 

Logs of PWP

and Logs of RESTAPI for any errors.

You could also provide the logs here, I will look and try to help.

[Jaydeep Bapat]

Hi Liron,

Thank you for your response. Your assistance is really appreciated. I am attaching the logs of Tomcat, AWI, PWP and JCP for reference. There is one constant error in the logs related to OSGI bundle. 

 

2024-05-23 12:05:44,053 Thread-2               [INFO ] NOSESSION/- NOUI   [ramework.entrypoint.shutdown.SessionCleanupService] - SessionCleanupService - start

2024-05-23 12:05:44,089 Thread-2               [INFO ] NOSESSION/- NOUI   [com.vaadin.flow.server.osgi.OSGiAccess] - Unable to detect used OSGi framework version due to Cannot invoke "org.osgi.framework.Bundle.getVersion()" because "osgiBundle" is null

Attachment(s)

Tomcat and AWI Logs.zip   177 KB 1 version

[Liron Atar]

Hello Jaydeep 
It seems the problem is that the Tomcat instance can't find uc4config.xml

Go to folder C:\Program Files\Apache Software Foundation\Tomcat 9.0\webapps\awi\config\

Change uc4config.xml.sample to uc4.config.xml

in the uc4.config.xml fill the following:

<?xml version="1.0" encoding="ISO-8859-15"?>

 

-<configuration>

 

<!-- 0: off, 1: send, 2: receive, >=3: all -->

 

 

<trace xml="0" count="10"/>

 

 

-<connections trustedCertFolder="C:\Automic\Public">   

 

 

-<connection system="AUTOMIC" name="Automic[Test]">

 

<jcp port="8443" ip="APP-AUTOMIC-T1"/>

 

<jcp port="8443" ip="APP-AUTOMIC-T2"/>

 

</connection>

 

</connections>

 

</configuration>

1. connections trustedCertFolder="C:\Automic\Public" 

is the folder of your public cert

2.<jcp port="8443" ip="APP-AUTOMIC-T1"/>

is Your server DNS, You can also type their IP.

GL