Automic V24 Browser question related to display of WF not showing objects

[Lester Chew]

Hi,

I've been struggling with an issue and would like input from the community.  I do have a case currently opened.

Since upgrading to V24, we have found that when displaying a Workflow, the objects within, do not display.  I can hover over and if I hit the right spot, the pop up showing the object's name will appear.  Even if I am at 100% display, the object do not display.  I currently am at V24.3.0.

Randomly, more often not, the objects do get displayed.  There doesn't appear to be a rhyme or reason or pattern when it does display.  Sometimes even after the objects are displayed, doing refresh makes the objects undisplayable.  There are times when displaying a WF, it just clocks continually. 

Using both Edge and Chrome results in the same issue. 

I have found that the issue doesn't not occur when using the Edge browser on AE server.  The version of Edge browser is the same between the server and laptop.  I am thinking it may be some type of policy issue on our laptops but not sure where to start.  If it is a policy issue, the issue should be consistent. 

Has anyone else experienced this issue or suggest any area I can look at?

Environment: Windows servers for AE and Tomcat.  AE server is separate from the Tomcat server.

[Leon Carroll]

Hello, I'm using Automic V24.3 with Jetty on Windows Server 2022.  Jetty is running on the Engine server.  I find I get the hover over pop up's ok on both the process manager and the process explorer.  This is working using both Chrome and Edge.

[Lester Chew]

I am using Tomcat, not Jetty.  The issue is not the pop up, but the objects themselves aren't being displayed, even at 100%.  There are only a few objects.