Automic V21 Extension of End of Maintenance

[Kaj Wierda]

Originally, Automic Automation V21 and Automic Continuous Delivery Automation (CDA) V21 were scheduled to reach their End of Maintenance (EOM) on September 30, 2024. We are extending the EOM date by 12 months.
This means customers on V21 will be receiving bug fixes and security patches until the EOS date. The EOS date for Automic Automation and CDA V21 remains September 30, 2025. 

Also, see https://support.broadcom.com/external/content/ReleaseAnnouncements/0/22657

This update to the Automic V21 support lifecycle is also reflected on https://downloads.automic.com/downloads/product_support_lifecycle

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Kaj Wierda
Sr. Product Line Manager | Automation

Broadcom Software
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[Cristian Suciu]

What happens to v21 on September 30?

Is there any mention of extended Support available after September 30 2025? 

Thank you

Cristian

[Shannon Hebert]

Hi Cristian,

Customers can request extended support for v21 through their account teams, though Support would be glad to work with you and your teams on upgrade planning before the EOS of v21. 

We're also offering Designated Upgrade Weekends, during which our Support team will be staffed, and Engineering will be on standby for your upgrade event. To participate, sign up here or create a Support ticket at least four weeks in advance so we may review your upgrade plan and provide feedback/recommendations before your event.

• May 17 - 18
• June 21 - 22
• July 18 - 19
• Aug 23 - 24
• Sep 20 - 21

If you can upgrade during the week or one of the weekend dates mentioned above doesn't work for you, please still share your upgrade plan through a Support ticket so we can best set you up for a streamlined upgrade to Automic Automation version 24.

Thank you,

-Shannon

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Shannon Hebert
Head of AOD Automation Support
Broadcom Software | Agile Operations Division
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