Rally Software

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  • 1.  Attachment upload errors between Jan. 9th and 24th...

    Broadcom Employee
    Posted 19 days ago

    #ProductAnnouncements

    On Friday, January 24th, we were made aware of a defect whereby attachment uploads into a Rich-Text field (Description, Notes, etc.) were silently failing.  The attachment was displayed as a broken link when these artifacts were viewed later.

     The defect was corrected immediately to prevent this situation, but unfortunately, the broken images were not recoverable.  Regrettably, any attachments added into these fields between January 9th and 24 need to be re-uploaded.

     We apologize sincerely for any trouble this may have caused and remain committed to preventing these situations in the future.  Please reach out to us if you need any additional information, questions, or clarification.

    -Rally Product Management



  • 2.  RE: Attachment upload errors between Jan. 9th and 24th...

    Broadcom Employee
    Posted 17 days ago

    Hello, we have a quick troubleshooting update.

    If you believe that you were affected by this issue there is a way that you can search Rally and find items that may have broken links.  It is possible in Rally to find items that have attachment links in their Description (or other fields) by using the filter:

    Description contains /slm/attachment

    Usually, attachments are added to items at or around creation time, so if you add filters for Creation Date you are likely to get the majority of items that exhibit the broken link issue.  (We recommend using Work Views because it allows you to search multiple work item types)

    There is no way to query specifically for a broken link so this method will return some items that do not have any issues and it will miss items that were previously created and were only updated.  But we hope this will help identify the bulk of the affected items.  Further queries to refined dates or fields can be employed to find more results.

    Thank you
    -Rally Product Management