API Developer Portal: Container portal_apim fails to start up.

[IDAYA SANTHOSHKUMAR]

Hi,

We are testing Portal 5.1.
It was working fine before. As, we restarted the portal, Container portal_apim fails to start up,
the following error occurs in portal_apim service.

ERROR - retry count exceeded while waiting for service at http://tenant-provisioner:9000/tenants to come up portal_apim.0.p97e2u70gcgw@apiportal | ERROR - Failed executing the script: /opt/docker/rc.d/zzz_init-tenant-enrollment.sh

I have seen similar content in the knowledge base, but it is said that this happens when there is a duplicate UUID in the TENANT_GATEWAY table.
In my case I am using mysql and I have looked up the table and there are no duplicate UUID values.


Thanks in Advance

[Muzeer Vaseem Abdul]

Hi there,

Were you able to solve this issue?

We do have the same issue, the ingress container doesn't start and the logs have the below message:

ingress: ERROR - retry count exceeded while waiting for service at http://tenant-provisioner:9000/tenants" href="http://tenant-provisioner:9000/tenants" rel="noreferrer noopener" target="_blank" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="http://tenant-provisioner:9000/tenants">http://tenant-provisioner:9000/tenants to come up
[e-mail]    | ERROR - Failed executing the script: /opt/docker/rc.d/zzz_init-tenant-enrollment.sh

Looking at the tenant-provisioning-service container, I found that it is waiting to get the tenantInfo from portal-data, and the portal-data container says Invalid HostHeader: apim.SIT2Env.local 

Appreciate any suggestions.

Thanks

Vaseem