Automic Workload Automation

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  • 1.  AE 24.1.0 TLS-Gateway problem

    Posted Jul 15, 2024 04:28 AM
    Edited by Bartosz Suchecki Jul 15, 2024 04:41 AM

    Hello,

    after upgrade form 21.0.10 to 24.1.0 I found an issue with TLS-Gateway. While it was working perfectly on 21.0.10, after upgrading the engine and agents, TLS-Gateway stopped working correctly.

    The configuration stayed the same, every other agent works correctly (outside of file transfers for non-tls agents).

    Log fragment from 21.0.10:

    20240701/111837.456 - U02000097 - 10b3     Connection with partner '/xx.xx.xx.xx' accepted.
    20240701/111837.472 - U02002039 - 10b3     Successfully established connection with 'non-tls_agent' (socket handle = '10b3').
    20240701/111837.472 - U02000407 Initiating connection '4268' to server using WebSocket URI: 'wss://automic_server.domain:2300/agent'.
    20240701/111837.503 - U02002039 - 10b3     Successfully established connection with 'windows_agent' (socket handle = '801586937').
    20240701/111837.503 - U00011407 - 10b3     FT '2400598': File transfer with partner 'non-tls_agent & windows_agent' has started.
    20240701/111838.999 - U02000060 - 10b3     Closing connection to Agent 'non-tls_agent'.

    Windows agent described above is located on the AE server.

    Log from 24.1.0, same agents:

    20240715/100727.634 -           U02000097 - 3        Connection with partner '/xx.xx.xx.xx' accepted.
    20240715/100727.650 -           U02002039 - 3        Successfully established connection with 'non-tls_agent' (socket handle = '3').
    20240715/100727.650 - U02000407 Initiating connection '2' to server using WebSocket URI: 'wss://automic_server.domain:2300/agent'.
    20240715/100727.665 - U02000327 Unexpected error on connection 'xx.xx.xx.xx:2300' (socket handle = '2'), reason 'No name matching automic_server.domain found'.
    20240715/100727.665 -           U00000096 - 3        SSL Certificate validation error: 'SSL Handshake failed to Agent 'xx.xx.xx.xx:2300''.
    20240715/100727.665 - U02100051 Web socket connection 'xx.xx.xx.xx:2300 closed with status code 'No code present (1005)', reason '-'.\
    20240715/100727.665 -           U02000060 - 3        Closing connection to Agent 'non-tls_agent'.

    Any ideas?

    EDIT:

    Rollbacking TLS_gateway version to 21.0.10 "fixes" the problem. So I'm 100% sure the problems lies with 24.1.0 version.



  • 2.  RE: AE 24.1.0 TLS-Gateway problem

    Broadcom Employee
    Posted Jul 15, 2024 05:28 AM

    Hi Bartosz!

    Do you get any more info when setting the tcp/ip traceflag to 9 in section [TRACE] ?

    see https://docs.automic.com/documentation/webhelp/english/AA/24.1/DOCU/24.1/Automic%20Automation%20Guides/Content/AWA/Admin/inifiles/admin_ini_tls_gateway.htm



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    Michael K. Dolinek

    Engineering Program Manager | Agile Operation Division
    Broadcom Software
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