Add a client install package to symantec endpoint protection manager

[Hubert McGovern]

Hi
I'm trying to update our Symantec Endpoint Protection Manager with a new Package
I have downloaded the package & try to import it.
The process starts & seems to be progressing but fails.. see attached screen shots below.

I have followed the instructions on the website Add a Client Install Package<https: techdocs.broadcom.com us en symantec-security-software endpoint-security-and-management endpoint-protection all dialog-overview cs-admin-page-install-packages-v14650803-d21e4696 add-a-client-install-package-v8877235-d21e5371.html> but it not very helpful.

Can anyone help me?


[A screenshot of a computer AI-generated content may be incorrect.]

[A screenshot of a computer AI-generated content may be incorrect.]


Regards,
Hubert McGovern
Technical Services Engineer
[cid:image003.png@01DB8DE7.88959DB0]
T 028 6774 2632 | E [e-mail]<mailto:[e-mail]>
GB Ash Road, Elton, Cheshire, CH2 4LF
NI Tonymore, Derrylin, Co Fermanagh, BT92 9DD
www.encirc360.com<http: www.encirc360.com>
A Vidrala Company - www.vidrala.com [cid:image004.png@01DB8DE7.88959DB0] <http: www.vidrala.com>

[cid:image005.png@01DB8DE7.88959DB0]






________________________________

Encirc Limited, a subsidiary of the Vidrala Group, has been a member of Sedex (Supplier Ethical Data Exchange) since 2007. Sedex is a not for profit membership organisation with the purpose of driving improvements in ethical and responsible business practices. Encirc Limited has been audited by Sedex, the SMETA audit (Sedex Members Ethical Trade Audit) has attested Encirc's conformity to international and national standards and to Ethical Code (ETI Code).

This e-mail may contain information that is confidential, privileged or otherwise protected from disclosure. If you are not an intended recipient of this e-mail, do not duplicate use or redistribute it by any means. Please delete it and any attachments and notify the sender that you have received it in error.

This communication is from Encirc Limited, a company registered in Northern Ireland with registered number NI030990, with its registered office at 11 Gortahurk Road, Tonymore, Derrylin Enniskillen BT92 9DD.

Any views or opinions presented are solely those of the author and do not necessarily represent those of Encirc Limited. Email communications cannot be guaranteed to be secure or free from error or viruses and the recipient should check this email and any attachments for the presence of viruses. Encirc Limited accepts no liability for any damage caused by any virus transmitted by this email. To the extent permitted by law, Encirc Limited does not accept any liability for use of or reliance on the contents of this email by any person.

</http:></http:></mailto:[e-mail]></https:>

[Russ_V]

Hi Hubert, 

Thanks for using the Broadcom Community Forum! 

Unfortunately, I'm unable to see your provided images so I will do my best to answer your question.

In order to import a client package into the SEPM manager, I would suggest you follow the steps outlined here: 
https://knowledge.broadcom.com/external/article/152096/manually-import-client-packages-into-end.html 
NOTE: You'll want to import the ".info" files from the SEPM manager packages folder to get that done.

However, I would advise against importing a later version of client than you have SEPM manager as this is NOT best practice. 

Instead, if you need a later version of SEP client, we suggest you upgrade your SEPM manager to that version first.  As you do, this will automatically  import the new client packages for you during your SEPM upgrade. 

If you continue to have issues kindly open a case with Support. 

Thanks,

Russ_V