About the problem after upgrading from 22.2.6 to 24.3.9

[MARUBUN SUPPORT]

[Environment]
OS：RHEL9.5
Spectrum 24.3.9

[Question]
My customer tried to install/upgrade OS and Spectrum according to the following steps.
1: install RHEL7.2
2: install Spectrum 22.2.6
3: upgrade OS from RHEL7.2 to RHEL8.10
4: upgrade Spectrum from 22.2.6 to 24.3.9
5: upgrade OS from RHEL8.10 to RHEL9.5

After that, they tried to run the following SQL statement.
As the result, they saw the following error.

# ./mysql --defaults-file=/usr/Spectrum/mysql/my-spectrum.cnf -uroot -p[default password]
./mysql: error while loading shared libraries: libncurses.so.5: cannot open shared object file: No such file or directory

I think this error means that "libncurses.so.5" is not installed.
However, I have some questions.

Q1)
I think that ncurses-compat-libs is needed for libncurses.so.5.
Here is the Linux System Requirements.
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/24-3/installing-and-upgrading/fresh-install/system-requirements-for-installing-ca-spectrum/spectroserver-and-oneclick-requirements/system-requirements-for-linux.html#concept.dita_3dffb5d2e2fdc2f0d69b47affb71fef47393d99a_RequiredPackages
According to the TechDoc,

RHEL
Pakage                           64-bits noarch   9.x    8.x
ncurses-compat-libs**    ✔                                 ✔

So "9.x" is not checked.
However, I noticed the "Note".
=====
**This library is not available under RHEL 9.x. It can be sourced from the Extra Packages for Enterprise Linux (EPEL) repository.
=====

So even if we don't see ✔ but if we use RedHat Linux 9.x, we need the install the package.
Correct or not?

Q2)
If the package is needed for RHEL9.x, I would like to request them to install the following package.
https://dl.fedoraproject.org/pub/epel/9/Everything/x86_64/Packages/n/ncurses-compat-libs-6.2-8.20210508.1.el9.x86_64.rpm
No problem?

Best regards,
Marubun

[Jeffrey Pinard]

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-netops/24-3/upgrade-dx-netops/prepare-for-the-upgrade/system-requirements/fault-monitoring-requirements/spectroserver-and-oneclick-requirements/system-requirements-for-linux/required-packages.html

Be sure to follow this for 24.3.x spectrum required packages.  When moving to new OS, make sure all the required OS packages are installed.

This applies to other NetOps apps... PM/NFA/DA/DC...

ncurses-compat-libs is the correct package.  The library seems to have been moved to EPEL for RH 9.x.

[MARUBUN SUPPORT]

HI Jeffrey-san,

Thank you for your reply.
However, I have some questions.

Q1)
>Be sure to follow this for 24.3.x spectrum required packages. 

I understand that the TechDoc you provided is correct.
If so, what is the purpose of the TechDoc I provided?
What is the difference between them?
In the future, which TechDoc should we check for Spectrum and DX NetOps?

Q2)
>ncurses-compat-libs is the correct package.  The library seems to have been moved to EPEL for RH 9.x.

Yes, so may we install the following package?
https://dl.fedoraproject.org/pub/epel/9/Everything/x86_64/Packages/n/ncurses-compat-libs-6.2-8.20210508.1.el9.x86_64.rpm

Best regards,
Marubun

[MARUBUN SUPPORT]

HI Jeffrey-san,

In additional question.

The TechDoc which you mentioned is not posted for RedHat 9.X.

My customer's environment is RedHat Linux9.5.

Best regrads,

Marubun

[Catalin Farcasanu]

Testing, testing, testing... That why is mandatory to thoroughly test before production every scenario, no matter is specified in the documentation.

------------------------------
Cătălin Fărcășanu
Senior Consultant
SolvIT Networks
------------------------------

[Jeffrey Pinard]

So the link you provided is for new install and the link I provided is for upgrades.

The upgrade page does have 9.x column for RHE9 packages needed which seems to align to the new install required packages.

Yes, use EPEL package for RHE9.