About Plex 2E license

[MARUBUN SUPPORT]

HI Plex 2E support enginner,

I need your help.

[Environment]
CA 2E Plex r8.7.3

[Question]

I have some simple questions.

My customer had already applied perpetual license.
However, if they try to apply a time-limited license by accident while Plex 2E is working(running), how does it work?
The time-limited license is applied?
Or the time-limited licence is NOT applied(failed)?
Or if they try to apply a time-limited license by accident while Plex 2E is NOT working(running), how does it work?
The time-limited license is applied?
Or the time-limited license is not applied(failed)?

Other question:

If we apply time-limited license or perpetual license., we must stop Plex 2E service.

Correct or not?

Best regards,
Marubun

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[Kaori Kishi]

Hello Marubun Support,

There is no way to display or recover the original license keys that were sent from our License team. If your end user loses the keys, please open a CA License support case to get the keys again.

Thank you,
Kaori

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[MARUBUN SUPPORT]

Hi Kaori,

I'm sorry to bother you.

My question is not about the license key.

Please check my questions again.

If you cannot answer my questions, please asl Plex 2E Engineers.

Best regards,

Marubun,

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[Kaori Kishi]

Hi Marubun Support,

Could you open a new support case for your query so that our Support Engineer can try to investigate it?

Thank you,

Kaori

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[MARUBUN SUPPORT]

Hi

Yes, I will escalate the support case.

Thanks,

Marubun

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