Clarity Service Management

CABI4::. Error - Database error IES 10901 

07-11-2016 10:33 AM

Description:

Datababase error: [DataDirect][ODBC OpenAccess SDM Driver]An Error occurred, but no diagnostics are available..(IES 10901) (Error: INF)

 

The following error occurred when running a WEBI Report in InfoView . The problems persists even after restart CA Bi Services.

 

 

IF... when refresh (the report) the error changes for:

 

 

Solution:

Follow the steps of the following knowledge .

01. Open CA SDM Server

02. Check the ODBC services

  • CA Service Desk Manager ODBC Agent
  • CA Service Desk Manager ODBC Data Access

 

 

 

 

 

When running Web Intelligence (WEBI) report in Infoview, receive error "AHD12020:Can't find ODBC session 1799904666 - (WIS 10901)" and "An internal error occurred while calling processDPCommands API. (Error ERR_WIS_30270)".

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec598585.aspx

 

What CA Service Desk Manager (CA SDM) connection settings are preferred on the CA SDM CABI Universe?

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec595754.aspx

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07-11-2016 12:01 PM

Thanks for sharing this with the community Tiago!

CABI4::. Error - Database error IES 10901

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