The Water Cooler

Like v Helpful: When to Use 

11-20-2017 03:05 PM

This humorous/fun video helps community members decided when it is best to like a piece of content or mark it as helpful. Be sure to turn your sound on!

 

Like - utilized much the same way as popular social media sites. Used to show that you found a response, engaging or useful.

  •    Liking a piece of content alerts only the author of the post.

 

Helpful -  used to show that a reply is on the right track. For instance, replies that assist users towards the correct answer to their question.

  •    Marking a post helpful alerts everyone who has participated in that thread.

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