CA Service Management

Site_Link_v0.zip

It's a little application to update a status ticket, how works:

• IIS
• .NET Framework
• CA SDM

web.config

<add key="user" value="CASDM_username" />
<add key="password" value="CASDM_password" />

...

<endpoint address="http://<ServerAddress>:8080/axis/services/USD_R11_WebService" binding="basicHttpBinding" bindingConfiguration="USD_WebServiceSoapSoapBinding" contract="ServiceReference1.USD_WebServiceSoap" name="USD_WebServiceSoap" />

The link:

http://<ServerAddress>/link/unresolved.aspx?id=@{call_req_id} 

This link will update the ticket to status code WIP = In Progress

You can update to anyone using

http://<ServerAddress>/crstat.aspx?id=@{call_req_id} &status=crs:<StatusID>

Improving it, you can set user, 

sendind the contact uuid

http://<ServerAddress>/crstat.aspx?id=@{call_req_id} &status=crs:<StatusID>&cnt=<uuid>