Clarity Service Management

Site_Link_v1.zip Update tickets using e-mail link 

05-29-2017 01:46 PM

Site_Link_v0.zip

 

It's a little application to update a status ticket, how works:

 

  • IIS
  • .NET Framework
  • CA SDM

 

web.config

<add key="user" value="CASDM_username" />
<add key="password" value="CASDM_password" />

...

<endpoint address="http://<ServerAddress>:8080/axis/services/USD_R11_WebService" binding="basicHttpBinding" bindingConfiguration="USD_WebServiceSoapSoapBinding" contract="ServiceReference1.USD_WebServiceSoap" name="USD_WebServiceSoap" />

 

The link:

 

http://<ServerAddress>/link/unresolved.aspx?id=@{call_req_id} 

 

This link will update the ticket to status code WIP = In Progress

 

 

You can update to anyone using

 

http://<ServerAddress>/crstat.aspx?id=@{call_req_id} &status=crs:<StatusID>

 

Improving it, you can set user, 

sendind the contact uuid

 

http://<ServerAddress>/crstat.aspx?id=@{call_req_id} &status=crs:<StatusID>&cnt=<uuid>

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LinkApp_v1.zip   8.35MB   1 version
Uploaded - 05-29-2019

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Comments

10-24-2018 03:03 PM

Caro wteixeira,

 

     Este programa que eu criei pode ser utilizado para atualizar um status de um ticket  e/ou de uma tarefa, para isso basta instalar no servidor e configurar o web.config para o seu serviço.

 

Atenciosamente

Tiago Macul

05-02-2018 10:28 AM

Hi Bassoalto ,

 

  I updated, now you can update it.

 

Regards

07-06-2017 12:13 PM

Hi Fabian 

 

Unfortunately i don't did it to be flexible, how ever I'd published the sorce codelink_C#.zip, you can update it.

 

Do you know how to do? Let me know, we can do it.

 

Regards

Tiago Macul

07-05-2017 05:44 PM

Hi Tiago, can you give me more information about this application.

For ex.

where i can change "WIP" status to another one?

where i can find the validation rutine for task change? (task.aspx, taskrej.asp)

 

Best regards,

 

Fabian

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