Clarity Service Management

Before open a support issue - Environment Informations 

09-28-2015 04:36 PM

Help CA Support to help us.


It's a simple command line file, using these commands it's possible get:


1. nx.env

2. .HIS

3. Windows version (ver)

4. whomi

5. ipconfig

6. System Information (systeminfo) - Alternatively you can use SW inventory tool like CA Client Automation or AIDA32 3.94.2 - Hardware inventory portable - Mirror (Portable and Freeware)

7. Java version (Java.exe -version)


Softwares to screenshots

Softwares Tools - Screenshot / Searching files / Editing text files


Before open a issue - ( leia antes de abrir um chamado no suporte)

by Rachel_Macik

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10-01-2015 10:24 AM

Sometimes i have a feeling that support does not bother to check if those files are allready provided .

10-01-2015 10:16 AM

Thanks for sharing this Raghu.Rudraraju

10-01-2015 10:14 AM

Great article once again Tiago.


In addition to the above items, if a one-stop-gathering is being looked for, techdoc tec469212  has that information:


Check out couple of our Tuesday Tips on the same tool too





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