Clarity Service Management

Before open a support issue - Environment Informations 

09-28-2015 04:36 PM

Help CA Support to help us.

 

It's a simple command line file, using these commands it's possible get:

 

1. nx.env

2. .HIS

3. Windows version (ver)

4. whomi

5. ipconfig

6. System Information (systeminfo) - Alternatively you can use SW inventory tool like CA Client Automation or AIDA32 3.94.2 - Hardware inventory portable - Mirror (Portable and Freeware)

7. Java version (Java.exe -version)

 

Softwares to screenshots

Softwares Tools - Screenshot / Searching files / Editing text files

 

Before open a issue - support.ca.com ( leia antes de abrir um chamado no suporte)

by Rachel_Macik

Statistics
0 Favorited
0 Views
1 Files
0 Shares
0 Downloads
Attachment(s)
zip file
environment.cmd.zip   428B   1 version
Uploaded - 05-29-2019

Tags and Keywords

Comments

10-01-2015 10:24 AM

Sometimes i have a feeling that support does not bother to check if those files are allready provided .

10-01-2015 10:16 AM

Thanks for sharing this Raghu.Rudraraju

10-01-2015 10:14 AM

Great article once again Tiago.

 

In addition to the above items, if a one-stop-gathering is being looked for, techdoc tec469212  has that information:  http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec469212.aspx

 

Check out couple of our Tuesday Tips on the same tool too

https://communities.ca.com/message/100916510#100916510

https://communities.ca.com/message/241727145#241727145

 

 

 

_R

Related Entries and Links

No Related Resource entered.