Help CA Support to help us.
It's a simple command line file, using these commands it's possible get:
3. Windows version (ver)
6. System Information (systeminfo) - Alternatively you can use SW inventory tool like CA Client Automation or AIDA32 3.94.2 - Hardware inventory portable - Mirror (Portable and Freeware)
7. Java version (Java.exe -version)
Softwares to screenshots
Softwares Tools - Screenshot / Searching files / Editing text files
Before open a issue - support.ca.com ( leia antes de abrir um chamado no suporte)
Sometimes i have a feeling that support does not bother to check if those files are allready provided .
Thanks for sharing this Raghu.Rudraraju
Great article once again Tiago.
In addition to the above items, if a one-stop-gathering is being looked for, techdoc tec469212 has that information: http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec469212.aspx
Check out couple of our Tuesday Tips on the same tool too