issue with clearing alarms - "NO_USER"

[Magen Kamil]

hi everyone.

i really need your help.

i have a watch that genrate some event, i tried to simulate the situation and recived all the alarms (GOOD)

but i cant clear them (BAD) - even tho user clearable checkbox is on.

the error:

i really need your help (its 300 alarms...)

[Silvio Okamoto]

Are you restricting users in the $SPECROOT/.hostrc file on the landscape in question?
I am guessing you should have the name of the SpectroSERVER in the .hostrc file, and if you have the installation owner, that could be what is causing the NO_USER error coming from a CORBA call to the SpectroSERVER, as it might be denying other users from making CORBA calls.

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Technical Support Engineer IV
Broadcom Inc
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[Magen Kamil]

ok so what can i do if i have several spectrum administrators?

i want all of them could do what the install user can do.

[Silvio Okamoto]

Remove all users from the $SPECROOT/.hostrc file.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4-2/administrating/oneclick-administration/ca-spectrum-control-panel-overview/configure-host-security.html

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/10-4-2/administrating/distributed-spectroserver-administration/setting-up-a-distributed-spectroserver-environment.html

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Technical Support Engineer IV
Broadcom Inc
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