The Water Cooler

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Delay in posting?

  • 1.  Delay in posting?

    Posted 06-20-2019 11:39 AM
    Edited by David Morton 06-20-2019 12:15 PM
    I understood that when these communities went live (specifically the Clarity community I am talking about) that there was a moderation/approval delay or something like that going on - so posts would be delayed from appearing.

    Is this still the case (it appears to be) - if so when is the ETA for this to be removed?
    As it stands it seems to be quite some time between posting and the post appearing, which makes this community pretty painful to interact with now.

    (as a test I am submitting this comment at 06-20-2019 11:15 AM Eastern Daylight Time - and once I could see it it indicated it was posted around 11:45)


  • 2.  RE: Delay in posting?

    Posted 06-20-2019 12:35 PM
    Hey Dave - Yup. Still the case. IT is looking at moving to self moderation (for most of the day) by the end of June.

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    Chris Hackett
    Community Manager, Broadcom Enterprise Software Division
    Broadcom Inc.
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  • 3.  RE: Delay in posting?

    Posted 06-21-2019 06:02 AM
    Thanks.

    I do hope so. IT'S. SO. PAINFUL. (otherwise!)  ;-)


  • 4.  RE: Delay in posting?

    Posted 06-23-2019 07:02 PM
    I have noticed the extent of the delay depends on the day of week/time of day i.e. probably depends on whether there is an admin moderator available to approve the post. However it seems to be reducing. Last week during US business hours the posting delay was very small (a few minutes). Even posting at this time (Sunday 6:00 PM US EDT) I only saw a 15 minute delay in a recent post I submitted.

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    Senior Principal Support Engineer
    Broadcom
    [City]
    Australia
    [WebsiteUrl]
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  • 5.  RE: Delay in posting?

    Posted 06-23-2019 07:05 PM
    Because one of the remaining community managers is checking the queue as often as we can😁

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    Chris Hackett
    Community Manager, Broadcom Enterprise Software Division
    Broadcom Inc.
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  • 6.  RE: Delay in posting?

    Posted 06-27-2019 11:41 AM
    I suspect that the manual moderation is also causing issues with the notifications?

    Ex: I got a notification when I was tagged in a thread (this one) but I got a notification (in my inbox thing) saying;

    z
    and clearly Chris didn't tag me, the OP of the other thread did.

    No biggie; just something to look out for.


  • 7.  RE: Delay in posting?

    Posted 07-05-2019 11:11 AM
    Just to close this one off ; posting is working fine now, immediate visibility, all good, happy Dave.

    Great stuff - thanks! :)


  • 8.  RE: Delay in posting?

    Posted 07-08-2019 10:27 AM
    I'm still seeing a considerable delay when posting, especially replying to posts :-(

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    ===
    Kind Regards,
    Brian
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  • 9.  RE: Delay in posting?

    Posted 07-08-2019 10:27 AM
    Hmmm I might have to withdraw my previous comment.... :(


  • 10.  RE: Delay in posting?

    Posted 07-08-2019 10:42 AM
    This is my fault this morning, everyone. Apologies. I hit the ground running and didn't turn manual moderation off until just a few minutes ago.

    Again -- apologies.

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    Lenn Thompson
    Community Manager, Mainframe Division
    Broadcom Inc.
    lenn.thompson@broadcom.com
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  • 11.  RE: Delay in posting?

    Posted 07-10-2019 09:09 AM
    How long is the manual moderation going to continue? At this point replying to a post does not give the sense that you added a comment  as it does not show up instantly as expected :-(

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    ===
    Kind Regards,
    Brian
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  • 12.  RE: Delay in posting?

    Posted 07-10-2019 09:25 AM
    Brian,

    I understand your frustration (I feel it myself). I know that our vendor is working on a solution, but I don't have a timeline for you at this point.

    @Jason McClellan -- have you heard anything further?​

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    Lenn Thompson
    Community Manager, Mainframe Division
    Broadcom Inc.
    lenn.thompson@broadcom.com
    ------------------------------



  • 13.  RE: Delay in posting?

    Posted 07-17-2019 12:09 PM
    Please do not tell me that it is as good as it gets.
    End of June is kinda close
    That is moderation is done during the office hours of the admins and community moderators apparently in the US.
    Looking at the sequence of posts and time posted they apparently can also short cut the queue waiting for moderation.

    When you talk about the vendor, does it mean that the system is as designed with the manual moderation and that it is not a admin user configurable option?