April 26, 2024
To: CA Service Management Customers
From: The Broadcom CA Service Management Product Team
Subject: End of Service Announcement for CA Business Intelligence JasperReports Server & Studio 8.1.0
Broadcom is continually working to improve our software and services to best meet the needs of our customers. In accordance with the Broadcom Support Policies here, please consider this email your written notification that we are discontinuing technical support for CA Business Intelligence JasperReports Server & Studio 8.1, packaged with CA Service Management 17.3 products (CA Service Desk Manager 17.3, CA Service Catalog 17.3, CA IT Asset Manager - Asset Portfolio Management 17.3) along with its respective service packs, cumulative patches, and supported languages effective October 30, 2024. After October 30, 2024, Broadcom will continue to make self-service support available until the end of your current maintenance term.
At this time, we encourage you to plan for the migration to CA Business Intelligence JasperReports Server 9.0.0 & JasperReports Studio 9.0.0 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. You can download your copy of Japsersoft 9.0.0 from the downloads page of CA Service Management products at Support. Visit the TechDocs space for CA Business Intelligence JasperReports Server 9.0.0 & JasperReports Studio 9.0.0 upgrade instructions.
As Broadcom would like to help make your upgrade to CA Business Intelligence JasperReports Server 9.0.0 & JasperReports Studio 9.0.0 as straightforward and successful as possible, we are offering the following:
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Qualified local Broadcom Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local Broadcom Channel Partner Group office, (http:/www.ca.com/partners.aspx).
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Broadcom is committed to providing superior support to our customers using our technology solutions. Broadcom Extended Support, one of the Broadcom support offerings, is designed to extend support for Broadcom software product versions or releases that have reached their End of Service Date. Broadcom Support may be available for a defined period not to exceed 18 months from the End of Service Date. Please visit our website, Broadcom Support Online (https://support.broadcom.com/), for more information.
If you have any questions regarding the support schedule, please contact <Product Name> Broadcom Support at Broadcom Support Online (https://support.broadcom.com/), your local Broadcom Account Manager, Customer Success Manager or Broadcom Customer Care online at https://www.broadcom.com/support/software/contact where you can submit an online request using the Customer Care web form: https://ca-broadcom.wolkenservicedesk.com/web-form?_ga=2.205828371.1432263889.1590607313-713014253.1588711301. You can also call Broadcom Customer Care at +1-800-225-5224 in North America or see https://www.broadcom.com/support/software/contact for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.