IT Process Automation

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CA Process Automation Sample Processes for CA Service Desk Manager

  • 1.  CA Process Automation Sample Processes for CA Service Desk Manager

    Posted 08-08-2012 11:07 AM

    CA Process Automation Sample Process Definitions for CA SDM

    The sample CA Workflow Process definitions provided out of box in CA SDM 12.6 (Order PC, Problem Analysis, and Change Management), have been converted to process definitions to be leveraged by CA Process Automation 3.1. The attached zip file contains the following:

    1.) An XML file with all of the Processes, SRF's, IRF's, Custom Operators, etc required for implementation of processes.

    2.) A PDF file with setup, configuration, integration, and Best Practices information. It also contains a screenshot demo of all Process Definitions 'in action'.

    Located on the Process Automation Best Practices Page.
    Please note we are working to roll the Best Practice information into the standard support.ca.com product page for CA Process Automation; these links may not be valid in the future.



  • 2.  RE: CA Process Automation Sample Processes for CA Service Desk Manager

    Posted 03-19-2013 07:04 AM
    Thanks for this zip! Nice job :)


    Regards,
    RMC


  • 3.  RE: CA Process Automation Sample Processes for CA Service Desk Manager

    Posted 04-11-2013 01:22 PM
    Does anyone know if these instructions have been updated for SDM 12.7 and PAM 4.1?


  • 4.  RE: CA Process Automation Sample Processes for CA Service Desk Manager

    Posted 05-21-2013 04:41 AM
    that would be great...

    i'am also in expectation for it.

    best regards


  • 5.  RE: CA Process Automation Sample Processes for CA Service Desk Manager

    Posted 06-20-2013 07:29 AM
    I too am intrested in any 4.1/12.7 updated process definition.:grin: