Ken,
If alarms are not updating in OneClick, here are some general things to check
1.
HF10 includes fixes in this area might be good to first move to that release.
2.
Check stdout.log / catalina.out for exceptions
3. Identify models that are generating an excessive amount of events / alarms. These models can then be put into maintenance mode.
4.
Check OneClick Administration page > Administration > Debugging > Alarm Table to see if the alarms exists on OneClick
5.
Check OneClick Administration page > Administration > Debugging > Alarm Statistics to see if there is an overabundance of alarms (thousands?) If so, alarm processing may be happening but just slow. If this is the case customer will have to work on cleaning up alarms. Running the following mysql commands might help identify models that are generating an excessive amount of events / alarms. These models can then be put into maintenance mode.
If alarm counts are excessive, get the most commonly generated events and models which are top offenders:
a.
Navigate to $SPECROOT/mysql/bin from a bash prompt and run the following command to log into mysql: ./mysql –uroot –proot ddmdb or for Linux / Solaris: ./mysql --defaults-file=<path to my-spectrum.cnf > -uroot -proot ddmdb
b.
SELECT HEX(type), COUNT(*) AS cnt FROM event GROUP BY type ORDER BY cnt DESC LIMIT 10;
c.
Now, get the top ten models with the most events: Navigate to $SPECROOT/mysql/bin from a bash prompt and run the following command to log into mysql: ./mysql –uroot –proot ddmdb or for Linux / Solaris: ./mysql --defaults-file=<path to my-spectrum.cnf > -uroot -proot ddmdb
d.
SELECT HEX(e.model_h), m.model_name, COUNT(*) AS cnt FROM event e, model m WHERE e.model_h=m.model_h GROUP BY e.model_h ORDER BY cnt DESC LIMIT 10;
e.
Address the cause of the top events-ex: customer works with IT to fix problematic devices, places models in maintenance in the meanwhile.
6. On the landscapes page in OC -> Adminsitration -> check if the hear beat is updated for the server having issue. I believe port 14001 is established on the OC server.
kalyan