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Why is BOP-LOGIN crashing intermittently in SDM 12.9?

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  • 1.  Why is BOP-LOGIN crashing intermittently in SDM 12.9?

    Posted Nov 20, 2018 11:01 PM

    Is there a patch for SDM 12.9 and where can I download it?

     

    We have just started seeing an issue whereby BOP-LOGIN process is crashing  every few hours. When this happens users are unable to log in. Restarting services is usually the only way to get the users to be able to log in again.

     

    I see that this was an issue in previous SDM versions and patches were provided.

    https://support.ca.com/us/download-center/problem-detail.html?productcd=USRD&problemnbr=1459&docid=541702 

     

    Thanks!

     

    Moe

     

    -----------------stdlog-------------

    11/20 21:07:41.35 PRI_SERVER boplgin 3476 ERROR bplaccess.c 3327 AHD04043:The user name or password you entered is not correct. Please try again.
    11/20 21:07:44.14 PRI_SERVER domsrvr 5372 SIGNIFICANT connmgr.c 2405 Disconnecting client BOP-LOGIN
    11/20 21:07:44.16 PRI_SERVER proctor_CORPSDPRI 1240 SIGNIFICANT pdm_process.c 923 Process stopped (C:/PROGRA~2/CA/SERVIC~1/bin/boplgin return: 255
    11/20 21:07:44.19 PRI_SERVER proctor_CORPSDPRI 1240 SIGNIFICANT pdm_process.c 932 Stopped: C:/PROGRA~2/CA/SERVIC~1/bin/boplgin
    11/20 21:07:44.77 PRI_SERVER pdm_d_mgr 4172 ERROR daemon_obj.c 1990 Daemon bop_login died: restarting
    11/20 21:07:44.78 PRI_SERVER pdm_d_mgr 4172 SIGNIFICANT mgr_slump_if.c 1221 Starting: $NX_ROOT/bin/boplgin
    11/20 21:07:44.83 PRI_SERVER proctor_CORPSDPRI 1240 SIGNIFICANT pdm_process.c 572 Process Started (8072):C:/PROGRA~2/CA/SERVIC~1/bin/boplgin
    11/20 21:07:45.08 PRI_SERVER boplgin 8072 SIGNIFICANT boplgin.c 530 STARTUP of boplgin
    11/20 21:07:45.09 PRI_SERVER boplgin 8072 SIGNIFICANT api.c 1069 Slump object hash created with 16384 entries (2**14)
    11/20 21:07:45.12 PRI_SERVER boplgin 8072 SIGNIFICANT bplhndlr.c 1223 Using OS authentication



  • 2.  Re: Why is BOP-LOGIN crashing intermittently in SDM 12.9?
    Best Answer

    Posted Nov 22, 2018 07:50 AM

    Hi Moe,

     

    I checked our internal patch matrix. The USRD1459 issue you pointed out is included in the GA version of SDM r12.9. There were other later fixes, e.g. USRD1620 addressing a similar issue in the CP1 patch for r12.9.

     

    Considering this version is outdated and no longer supported, I'd say upgrade to latest version. Then if you still have the same issue, you will be able to log support cases to get assistance.

     

     

     

    ===

    Kind Regards,

    Brian