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Document Upload with Chrome

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  • 1.  Document Upload with Chrome

    Posted 05-24-2019 07:15 AM

    Hi community,

     

    we have an issue with uploading documents to clarity. 

     

    Browser: Chrome (current built)

     

    Case: We try to upload documents as file attachment or in the new documents area in the New UX but without success. 

    If the size is bigger than 3 MB an upload is only possible with the IE and here as we are still working with windows 7 -> the IE 11 isn't supported any more.

     

    So just switching the browser to upload a file is not really feasible.

     

    Already check:

    - file size in in system options is open

    - file upload is allowed

     

    Any tipps? Thanks for your help`.

     

    BR

    Andreas



  • 2.  RE: Document Upload with Chrome

    Posted 06-05-2019 08:43 PM
    Hi.

    I'm having the same issue. Using 15.6.

    Vitor.


  • 3.  RE: Document Upload with Chrome
    Best Answer

    Posted 06-07-2019 05:57 AM
    Hi all

    I tried to test this in 15.5 as well as 15.6 and both i was able to upload

    Upload
    Now couple of things i would see 

    1. Are you a SAAS customer of On prem 
    2. If you are on prem go under CSA and look under documents and search to see if there is any limits put in there

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    Thanks & Regards
    Suman Pramanik
    Principal Support Engineer | Customer Success & Support, Enterprise Software Division
    Broadcom
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