Clarity Service Management

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Est. Completion Date Reminder Notification

  • 1.  Est. Completion Date Reminder Notification

    Posted 03-20-2019 08:57 AM

    Hi All

     

    I need some help from your side in configuring some Reminder Notification on WorkFlow Task.

     

    Work flow task is Assigned to one person on:        20.march.2019

    We provide “Est. Completion Date” for the Task:  26.march.2019

     

    The requirement is to send a notification one day before the “Est. Completion Date” is reached.   On 25.march.2019

     

    Can anyone help me configuring this scenario?



  • 2.  Re: Est. Completion Date Reminder Notification

    Posted 03-24-2019 11:35 PM

    Have you considered using a Service Type on your task definition? Service Types can be used on Tasks as well as tickets.