Clarity Service Management

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Enable "Create new issue" for Contact type "Employee"

  • 1.  Enable "Create new issue" for Contact type "Employee"

    Posted 03-18-2019 03:58 AM

    Hello,

     

    I am  working on enabling the feature of creating new issue for Employee contact type.

    Currently, Employee can only raise Request/Incident.

    Please suggest if anyone have an  idea about this addition of new requirement in CA Servicedesk.

     

    Thanks,

    Sandip 



  • 2.  Re: Enable "Create new issue" for Contact type "Employee"

    Posted 03-18-2019 04:26 AM

    Hi Sandip,

     

    The following knowledge document could be helpful. please check it out.