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Change order prority calculation

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  • 1.  Change order prority calculation

    Posted 10-17-2018 06:54 AM

    Hi all,

     

    I have a question for you. Is it posible to actívate the priority calculation for changes orders?. I read that information in the CA SDM manual but I don´t find this option in the adminsitration tab. Could you help me please?



  • 2.  Re: Change order prority calculation
    Best Answer

    Posted 10-17-2018 09:39 AM

    Hi Ivan,

     

    As far as I understand, Priority Calculation is limited to Incident and Problem ticket types and nothing else.

     

    See below link from the documentation:

     

    How to Set Priority Calculation - CA Service Management - 17.1 - CA Technologies Documentation 

     

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    Kind Regards,

    Brian