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I am unable to open a case to lodge a query

  • 1.  I am unable to open a case to lodge a query

    Posted 04-03-2019 12:11 AM

    I am trying to open a case to ask a question about logging. But it says

    You do not have access to this function. If you feel this is in error, or if you need immediate assistance, please contact Customer Support Customer Support

    Can you help. 

    I have opened a case before. Not sure why it has stopped. 


    Sreelatha



  • 2.  Re: I am unable to open a case to lodge a query

    Posted 04-03-2019 06:41 AM

    Hi Sreelatha Nair

     

    This error occurred because you have only Basic access. To create a case, please upgrade your account to enterprise access by following the steps - How to upgrade CA.com account from Basic Access to Enterprise Access 

     

    And also, we did not find any previous case number with your email address. Please help us with the case number so that we could check in our database and get back to you.

     

    Regards, 

    Heena