Clarity Service Management

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Knowledge Articles Ratings & Comments

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  • 1.  Knowledge Articles Ratings & Comments

    Posted 01-17-2019 08:08 PM

    Within a knowledge article where someone has made a rating, is is possible to find out who that person is?

     

     

    I have one KA where someone has marked it as Somewhat helpful and I'd like to try and find out who.



  • 2.  Re: Knowledge Articles Ratings & Comments
    Best Answer

    Posted 01-18-2019 03:04 PM

    Simon, the info is stored in O_COMMENTS table and the USER_NAME is the one who did it. Of course you would need DOC_ID to search the records related to this document comments. Thanks _Chi