Automic Workload Automation

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permanent agent license info in PWP log

  • 1.  permanent agent license info in PWP log

    Posted 03-12-2019 04:06 AM

    Hi all

     

    Just a quick question: has anyone seen this behavior so far?

     

    PWP Workload (and only PWP) of one of our Systems is >25% the most time
    all other (D)WPs are roundabout 2..5%

     

    Agent license info is written every 30 seconds into the PWP logfile

     

    20190312/070748.348 - U00034014 Agent 'SQL1' uses license ('0000000043' / 'Non Production' / 'EX.SVC.SQL.MYSQL' / '5').
    20190312/070748.348 - U00034014 Agent 'SQL2' uses license ('0000000040' / 'Non Production' / 'EX.SVC.SQL.ORACLE' / '5').
    20190312/070748.349 - U00034014 Agent 'RAWS02' uses license ('0000000047' / 'Non Production' / 'EX.RA.WebServices' / '').
    20190312/070748.350 - U00034014 Agent 'MSSQL2' uses license ('0000000041' / 'Non Production' / 'EX.SVC.SQL.MSSQL' / '5').
    20190312/070748.351 - U00034014 Agent 'RAFTP02' uses license ('0000000039' / 'Non Production' / 'EX.RA.FTP' / '').
    20190312/070748.352 - U00034014 Agent 'RAWS01' uses license ('0000000047' / 'Non Production' / 'EX.RA.WebServices' / '').
    20190312/070827.612 - U00034014 Agent 'UNIX_655' uses license ('0000000035' / 'Non Production' / 'EX.OS.UNX' / 'V').
    20190312/070827.613 - U00034014 Agent 'WIN_25' uses license ('0000000034' / 'Non Production' / 'EX.OS.WIN' / 'V').
    20190312/070827.613 - U00034014 Agent 'SQL1' uses license ('0000000043' / 'Non Production' / 'EX.SVC.SQL.MYSQL' / '5').
    20190312/070827.614 - U00034014 Agent 'SQL2' uses license ('0000000040' / 'Non Production' / 'EX.SVC.SQL.ORACLE' / '5').
    20190312/070827.615 - U00034014 Agent 'RAWS02' uses license ('0000000047' / 'Non Production' / 'EX.RA.WebServices' / '').
    20190312/070827.616 - U00034014 Agent 'MSSQL2' uses license ('0000000041' / 'Non Production' / 'EX.SVC.SQL.MSSQL' / '5').

     

    Beside the higher PWP Workload we did not observe any negative impacts so far.

     

    AE V11.2.9+HF1 (ORA/Linux)

     

    I checked the trace options in ucsrv.ini, they are turned off.

     

    Another system (same version) does not have this behavior so I suppose its a setting somewhere...

    ...or a bug... :-)


    Anyone seen this behavior?



  • 2.  Re: permanent agent license info in PWP log

    Posted 03-12-2019 04:26 AM

    FrankMuffke, we do not the exact same issue but we are experiencing severe issues which Support says is related to the Server routine 'UCDS_R/getlicencelist'. This issue causes the entire system to crash.

    We are on AE 11.2.10. AE is on Win and Oracle 12c DB is on Unix.

     

    We started to see the issues after we upgraded to AE 11.2.9 HF1.

    We know that we can reproduce the issue if we click og License from the system Overview of Java UI but the issue also happens randomly.

    Does your system also stop if you go to System Overview and click the License ?

     

    /Keld.



  • 3.  Re: permanent agent license info in PWP log

    Posted 03-12-2019 06:18 AM

    Hi Keld,

     

    thanks for the info & reply!

     

    We do not observe any negative effect except a higher workload on the PWP.

     

    I just clicked on System overview/License several times, no change, no reaction, PWP is still at37% level.

     

    AE 11.2.9+HF1 on Linux, OracleRAC on Linux

     

    Opened a Support Ticket to be sure.

     

    cheers & THX Wolfgang



  • 4.  Re: permanent agent license info in PWP log

    Posted 03-13-2019 04:29 AM

    Hi,

     

    good news is, that starting with v12.2.2 the license check will be deactivated

    https://communities.ca.com/community/ca-automic-community/ca-automic-workload-automation/blog/2019/03/06/important-changes-in-automation-engine-v1222

     

    Best regards

    Antoine



  • 5.  Re: permanent agent license info in PWP log

    Posted 03-13-2019 10:09 AM

    Yo man,

     

    thx for the input - this is a classical support answer - technically correct but useless for the customer :-)

     

    But I'll try upgrading our V11.2. PROD System overnight to V12.2.2

    During PROD DB load I will quickly upgrade our TEST & DEV systems...

     

     

     

    cheers, Wolfgang



  • 6.  Re: permanent agent license info in PWP log

    Posted 03-13-2019 10:44 AM

    Hi Wolfgang,

     

    I'm no longer working for UC4 / Automic / CA / Broadcom... I'm also on the customer side.

     

    Just came across this blog entry and wanted to share the info  

     

    Cheers

    Antoine



  • 7.  Re: permanent agent license info in PWP log

    Posted 03-16-2019 03:14 PM

    Hi Antoine my old friend,

     

    I know (from TSCHO).

     

    Hope we can have lunch together the next weeks :-)

     

    cheers, Wolfgang



  • 8.  Re: permanent agent license info in PWP log

    Posted 03-18-2019 03:52 AM

    Das wäre toll!

     

    LG

    Antoine



  • 9.  Re: permanent agent license info in PWP log

    Posted 03-18-2019 01:13 PM

    Hey Antoine,

     

    this is not as good as news as it seems: Clients with limited license counts still need to stay under the limits, but can't see the current score anymore

     

    Best,

    Carsten



  • 10.  Re: permanent agent license info in PWP log

    Posted 03-18-2019 02:38 PM

    I"m not sure I follow.  Are you saying that the license section of the System Overview is going away?  Or are they just saying that the checks that get logged to the AE logs won't happen anymore?



  • 11.  Re: permanent agent license info in PWP log

    Posted 03-19-2019 05:39 AM

    Yes. The license overview has seemingly gone the way of the dodo.

     

    12.2.2+hf1 License Overview gone, Product Activation Wizard !? 

     

    If you're on an "all inclusive" contract, that's good. If you're on a contract where you are allowed a limited number of agents, then you must still not exceed these contractual limits, but one may feel a bit Stevie Wondered (is that a verb?) about that right now. In that case:

     

    Make your own License Overview 

     

    I have also taken this up with our account manager, because this has other implications I am, however, not at liberty to fully discuss here. I am at present somewhat still hoping for Automic to reconsider this change.

     

    Best,

    Carsten



  • 12.  Re: permanent agent license info in PWP log

    Posted 03-21-2019 07:20 AM

    Hi Carsten,

     

    I get your point. I think it's good news because: 

     

    - The server routine that regularly checks licenses will be deactivated = less resource will be consumed

    - When adding new agents the hardware / software combination will no longer be checked = no need to contact support and ask for a "HTYP patch"

     

    However, I would assume this change has not been implemented for the above-listed technical reasons 

     

    Best regards

    Antoine



  • 13.  Re: permanent agent license info in PWP log

    Posted 03-21-2019 08:12 AM

    Hi all

     

    Beside the fact that my actual question of the agent info in PWP log occurs in V11.2 + Java UI - AWI I think the way of Automic removing the license check in AWI and afterwards in the AE  in V12.2.2 is ther wrong way round like the example below:

     

    You break your Leg

    the doctor puts it in plaster

    after some days the doctor tries to align the bones to the correct angle

     

    cheers, Wolfgang



  • 14.  Re: permanent agent license info in PWP log

    Posted 03-21-2019 08:49 AM

    You break your Leg

    the doctor puts it in plaster

    after some days the doctor tries to align the bones to the correct angle

    You break your leg.

    The doctor blinds you with eye drops, meanwhile asks you to sign the invoice with your thumb print.

    The hospital audits you.

     

    *scnr*