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Delete comment box on Report an Issue Screen

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  • 1.  Delete comment box on Report an Issue Screen

    Posted 11-05-2018 05:26 AM

    Dear All ,

    I have question about CA USS. I need to delete comment box on Report an Issue page by below picture.USS Comment

     

    Please help me.



  • 2.  Re: Delete comment box on Report an Issue Screen
    Best Answer

    Posted 11-05-2018 07:12 AM

    Good Afternoon Komgrit.

     

    This is a kind of general statement, reading:
    The USS-UI is difficult to customize, because almost all of it, is 'hardcoded' in the widgets as installed.
    Sometimes it is possible to change something on 'colors' e.g. through .css file(s).

    In other words, customizations allowed on USS are very limited.
    You cannot customize USS on the similar level of SC or SDM.
    The only things you can do are changing logos, company name, etc.
    Please check the below page for this:
    https://docops.ca.com/ca-service-management/14-1/en/administering/configuring-unified-self-service/modify-unified-self-service

    Thanks in advance for your understanding and kind regards, Louis van Amelsfort.

     

    PS. Folder to check is C:\Program Files\CA\Service Catalog\view\webapps\usm\explorer\scripts\widgets