Layer7 Privileged Access Management

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What is included with ServiceDesk integration?

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  • 1.  What is included with ServiceDesk integration?

    Posted 12-07-2018 09:30 AM

    Hi there,

     

    There are only few informations about integration PAM with Service Des on Integrate with Your Service Desk Solution - CA Privileged Access Manager - 3.2.3 - CA Technologies Documentation .

     

    I'm intresting about what is the most added value in this. With use case "Password view policy" is it only verification that ticket really exists? or is there some other backend action that I don't see? For example starts here some workflow on ServiceDesk site?

     

    Thank for better explanation,

     

    Lukas



  • 2.  Re: What is included with ServiceDesk integration?
    Best Answer

    Posted 12-21-2018 09:07 AM

    Hello Lukas,

    Once any Servicdesk is configred in PAM users have to enter the relevant Service Desk Ticket Number before being able to retrieve a Target Account's password.

     

    The Service Desk Integration option in the password view policy can be used in conjunction with any of the credential workflow options such as re-authentication and dual authentication

     

    Both password view and auto-connect are supported