There are only few informations about integration PAM with Service Des on Integrate with Your Service Desk Solution - CA Privileged Access Manager - 3.2.3 - CA Technologies Documentation .
I'm intresting about what is the most added value in this. With use case "Password view policy" is it only verification that ticket really exists? or is there some other backend action that I don't see? For example starts here some workflow on ServiceDesk site?
Thank for better explanation,
Once any Servicdesk is configred in PAM users have to enter the relevant Service Desk Ticket Number before being able to retrieve a Target Account's password.
The Service Desk Integration option in the password view policy can be used in conjunction with any of the credential workflow options such as re-authentication and dual authentication
Both password view and auto-connect are supported