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Consultation on SDM in version R14.1

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  • 1.  Consultation on SDM in version R14.1

    Posted 10-02-2018 07:05 PM

    Good afternoon I would like to know if in SDM in version R14.1 we can automatically capture user information such as: PC MacAddress

    IP / Pc Name

     

    Regards.



  • 2.  Re: Consultation on SDM in version R14.1

    Posted 10-03-2018 09:18 AM

    I think you talked about cmdb/CIs and their classes/extensions. You would need to import(like GRLoader) into mdb and I don't think there is some automatic capture of the user side machine info into mdb.

    Or you talked about pdm_webstat -D where you can see the user machine's ip address?



  • 3.  Re: Consultation on SDM in version R14.1

    Posted 10-03-2018 09:49 AM

    Hello

     

    I mean that if, when the user with the Employee Role creates a ticket, the tool automatically takes the IP or name of the machine where it is logged to show it in a mandatory field of the case

     

    Regards.

     

     

     

     

     

     

     

     

     

    Ing. Mariel Urbano Javier | Subgerente Mesa de Servicios TI.

     

    Tecnología |Lope de Vega #21 Santo Domingo

     

    Tel. 809.726.2222 Ext:2305 | Flota: 809-604-6528

     

     

     

    www.bsc.com.do<http://bsc.com.do/> | Telenlace: 809-200-0220

     

    <https://www.facebook.com/bancosantacruzrd?ref=tn_tnmn>

     

    <https://twitter.com/BSC_RD>

     

    <http://instagram.com/bancosantacruzrd>

     

     

     

        Antes de  imprimir este mensaje, por favor piensa si es necesario. Comprométete y responsabilízate con el medio ambiente.



  • 4.  Re: Consultation on SDM in version R14.1

    Posted 10-03-2018 09:48 AM

    Hello
    I mean that if, when the user with the Employee Role creates a ticket, the tool automatically takes the IP or name of the machine where it is logged to show it in a mandatory field of the case
    .



  • 5.  Re: Consultation on SDM in version R14.1
    Best Answer

    Posted 10-03-2018 09:59 AM

    Out of box there is not known way to do this and I think you would need to customize like using js script.



  • 6.  Re: Consultation on SDM in version R14.1

    Posted 10-03-2018 10:14 AM

    aware, thank you very much for the information

     

     

     

     

     

     

     

     

     

    Ing. Mariel Urbano Javier | Subgerente Mesa de Servicios TI.

     

    Tecnología |Lope de Vega #21 Santo Domingo

     

    Tel. 809.726.2222 Ext:2305 | Flota: 809-604-6528

     

     

     

    www.bsc.com.do<http://bsc.com.do/> | Telenlace: 809-200-0220

     

    <https://www.facebook.com/bancosantacruzrd?ref=tn_tnmn>

     

    <https://twitter.com/BSC_RD>

     

    <http://instagram.com/bancosantacruzrd>

     

     

     

        Antes de  imprimir este mensaje, por favor piensa si es necesario. Comprométete y responsabilízate con el medio ambiente.



  • 7.  Re: Consultation on SDM in version R14.1

    Posted 10-03-2018 10:14 AM

    aware, thank you very much for the information