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  • 1.  RHEL 7.X Unable to determine SiteMinder agent configuration file path

    Posted Oct 04, 2018 01:56 AM

    Hi,

     

    We are facing issue with Siteminder web agent 12.52 on Apache 2.4.X/RHEL7

     

    [04/Oct/2018:10:49:41] [Error] SiteMinder Agent
    Unable to determine SiteMinder agent configuration file path.
    /etc/httpd/conf/WebAgent.conf
    [04/Oct/2018:10:49:41] [Warning] SiteMinder Agent
    SiteMinder agent has encountered initialization errors and will not service requests.

     

    We checked agent logs, ACO and HCO loading properly.

    Nothing in trace logs.

     

    Web server OS: Red Hat Enterprise Linux Server release 7.5 (Maipo)

    Apache Details:

          Server version: Apache/2.4.6 (Red Hat Enterprise Linux)
          Server built: May 28 2018 16:19:32

    WebAgent Details:

          FullVersion=12.52.109.2614
          Version=12.52
          Update=109
          Build Number=2614

    Policy Server: 12.60.100.2406



  • 2.  Re: RHEL 7.X Unable to determine SiteMinder agent configuration file path

    Posted Oct 04, 2018 03:20 AM

    Hi,

     

    Have you checked if the user running Apache has enough permissions on the file (/etc/httpd/conf/WebAgent.conf) and the folder?

     

    Best regards



  • 3.  Re: RHEL 7.X Unable to determine SiteMinder agent configuration file path

    Posted Oct 04, 2018 05:31 AM

    Hi,

     

    Yes, user which is running Apache has complete(i.e. read, write and execute) access on /etc/httpd folder.



  • 4.  Re: RHEL 7.X Unable to determine SiteMinder agent configuration file path

    Broadcom Employee
    Posted Oct 08, 2018 03:44 PM

    Do you get the same messages if you run the LLAWP process manually? Or only when starting up Apache?



  • 5.  Re: RHEL 7.X Unable to determine SiteMinder agent configuration file path

    Broadcom Employee
    Posted Oct 10, 2018 08:25 PM

    Hi,

    Did you try disabling selinux? Here's a document that could help.

    KB000047280: LLAWP doesn't start
    Regards,

    Koichi Ikarashi



  • 6.  Re: RHEL 7.X Unable to determine SiteMinder agent configuration file path

    Posted Oct 12, 2018 08:45 AM

    Hi,

     

    SELinux status is permissive.

     

    Also LLAWP is running properly. ACO and HCO is also loading.

     

    Issue is coming after hitting application URL.



  • 7.  Re: RHEL 7.X Unable to determine SiteMinder agent configuration file path

    Broadcom Employee
    Posted Oct 15, 2018 11:04 AM

    Hello,

    - Do you see any error in the web server error log?

    - If the above KB article didn't help, try this one: Tech Tip : CA Single Sign-On :Web Agent : How to troubleshoot agent initialization issues 

    - Can you strace the agent startup command (from your startup script) and check if there' any directory permissions issue?  Do make sure to trace the system calls in the forked out child processes by using the swithc "-f" for strace.

    Rgds.- Vijay