Clarity Service Management

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Audit log

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  • 1.  Audit log

    Posted 10-29-2018 10:53 AM

    Hello people, is posible to enable Audit log but only audit Contacts and Groups (cnt object) and not audit

     

    Data Partitions (dmn and dcon objects) Issues (iss object) Change Orders (chg object) Requests/Incidents/Problems (cr object)

    Configuration Items (nr object)

     

    cause i dont need audit that objects

     

    Thanks for your Help



  • 2.  Re: Audit log

    Posted 10-29-2018 02:52 PM

    John, try to understand what you would like to do here...so you want to see/audit who logs in and logs out but don't want to see/audit what the contact does(like update a cr)? Thanks _Chi



  • 3.  Re: Audit log

    Posted 10-29-2018 04:52 PM

    Hello Chi Chen, i wanna audit when some person update or insert a contact or group, but only audit this but not audit other objects.



  • 4.  Re: Audit log

    Posted 10-29-2018 05:57 PM

    John, thank you for the clarification. The following are non-supported and non-tested steps that you could play with:

    --modify the audlog.mod file in the bopcfg\majic folder

    --follow the steps here to enable the auditing

    A guide to Service Desk auditing. - CA Knowledge 

    --recycle sdm

    Like I said, this is non-supported and non-tested so you may want to try it out on test env.

    Thanks _Chi



  • 5.  Re: Audit log
    Best Answer

    Posted 10-29-2018 11:43 PM

    This isn’t quite what you’re asking for but might solve your case.. I wrote a customization which creates contact when group membership changes.

     

    Tracking Group Membership Changes via Contact Activity Log 



  • 6.  Re: Audit log

    Posted 10-30-2018 11:39 AM

    john.herrera 

     

    Maybe the following document will also help

     

    Audit Trail For Contact Fields - CA Knowledge 



  • 7.  Re: Audit log

    Posted 10-30-2018 03:14 PM

    Thanks all people for yours answers it was very helpfull