Clarity Service Management

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Notification Methods

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  • 1.  Notification Methods

    Posted 10-23-2018 03:52 PM

    Want to setup a new notification method that will make use of and send email and pager email notification at the same time.  The contact records have the requisite values correctly entered and I have created a notification method called Email & SMS.



    The batch file I am referencing contains the values...


    pdm_mail -p



    Yet when everything triggers the only notification received is the email.  For the OOB pager_email notification, this is received when specified against the contact notification method as expected.  Just wondering if I have missed something.  Has anyone else manged to get email and pager_email going out together as one?

  • 2.  Re: Notification Methods
    Best Answer

    Posted 10-24-2018 09:41 AM

    Hi Simon,


    If you remove the one command and only leave the pager in the bat file does it work? 


    Is there an error in the stdlog perhaps?


    Alternatively, enable debugging\tracing to see if anything goes wrong when the bat file is executed.


    Alternatively, call it via the OOTB 'launchit' utility to see if it makes any difference



    Kind Regards,


  • 3.  Re: Notification Methods

    Posted 10-24-2018 02:50 PM

    Thanks for that using the Launchit has worked.  Got both the email and pager notification.