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Jasper OOTB report import error for servicedesk

  • 1.  Jasper OOTB report import error for servicedesk

    Posted 06-28-2018 02:53 PM

    Hi 

     

    While configuring jasper reports with servicedesk. Im getting warning message while importing. at step 3. "Import Jasper Report Content" folder.

     

     

     

     

    "The folder /organizations/servicemanagement/capability belongs to an organization that does not exist in the target server.skipping this folder"

     



  • 2.  Re: Jasper OOTB report import error for servicedesk

    Posted 06-28-2018 04:07 PM

    Hi La-QA,

     

    Did you create the servicemanagement organization before importing the reports?

     

    Please see the step 2 here:

     

    Install and Configure CABI JasperReports® Server r6.3.0 for CA Service Management - CA Service Management - 17.1 - CA Te… 

     

    Regards,

    Pablo



  • 3.  Re: Jasper OOTB report import error for servicedesk

    Posted 06-28-2018 04:51 PM

    Hi pablo

     

    yes i have created servicemanagement organisation....still facing this isshe

     

    On Fri, Jun 29, 2018, 1:07 AM oyapa01 <



  • 4.  Re: Jasper OOTB report import error for servicedesk

    Posted 06-29-2018 09:55 AM

    Hi La-Qa,

     

    The only pre-requisite before importing the CA Service Management content is to create the servicemanagement organization as you can see in the screenshot in the link provided.

     

    I have been trying to reproduce the issue internally but no luck so far. I think the best option here is to check the steps you are following and the environment through a webex session. Please open a new case and provide:  the details of the issue, step by step to reproduce the issue and the jasperserver.log.

     

    Regards,

    Pablo



  • 5.  Re: Jasper OOTB report import error for servicedesk

    Posted 07-02-2018 08:53 PM

    Hi La-Qa,

     

    Case matters. 

     

    When I created an organization named Servicemanagement and tried to import the content I got the exact message you are reporting.    I then deleted the Servicemanagement organization and then created a new one named  servicemanagement and the content upload was successfull.

     

    Again case matters.  An organization named Servicemanagement (upper case S) will not work,  servicemanagement (all lower case) will.

     

    Regards,

     

    Steve