Clarity Service Management

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Classic workflow in Incident/Problem

  • 1.  Classic workflow in Incident/Problem

    Posted 09-14-2018 08:21 AM

    Hi,

     

    Can anybody help to attach the classic workflow in Incident or Problem in CA SDM 14.1



  • 2.  Re: Classic workflow in Incident/Problem

    Posted 09-14-2018 09:42 AM

    Gupta, you create workflow tasks in incident/problem areas and then when you create tickets you use those areas so that WF tasks get attached to the tickets. Maybe you looked for something else? Thanks _Chi



  • 3.  Re: Classic workflow in Incident/Problem

    Posted 09-14-2018 11:17 AM

    Hi Chi,

     

    I did  the same, but I could not find workflow task attached to the incident



  • 4.  Re: Classic workflow in Incident/Problem

    Posted 09-14-2018 11:31 AM

    Gupta, what cum patch level your 14.1 has? I recall the early one has some issues for incident wf tasks so you may need to upgrade to the latest 14.1 cum patch level. Besides, make sure you don't have come customization get into the picture. Thanks _Chi



  • 5.  Re: Classic workflow in Incident/Problem

    Posted 09-14-2018 11:46 AM

    Hi Chin,

     

    we have 14.1.3 in our environment,please suggest



  • 6.  Re: Classic workflow in Incident/Problem

    Posted 09-14-2018 12:14 PM

    Gupta, with cum3 I think you should be able to attach wf tasks to cr/in/pr areas. Can you let us know exactly what problem you have? Not able to add tasks to area? or tickets don't get attached tasks even with tasked area? Thanks _Chi



  • 7.  Re: Classic workflow in Incident/Problem

    Posted 09-14-2018 01:44 PM


  • 8.  Re: Classic workflow in Incident/Problem

    Posted 09-18-2018 10:42 AM

    nupur.gupta2 

    Do you require any additional assistance on this topic?

     

    If not, please mark one of the provided responses as correct so that this thread can be closed.