Hi, using REST we have followed the exact steps mentioned in SampleDownloadAttachment.java.
But getting "500 Internal Server Error" ...and failing to download the attachment.
Our environment is CA SDM 14.01 CU 3, Windows 2012 R2.
I think this is a bug resolved by updating to (at least) 14.1 CU4. Try applying the latest CU and re-test.
Thanks for the details, Is there any link / document where i can find the same details.
Start with docops.ca.com and check out the release notes for each CU on SDM.
I had the same problem and solved with the CP5
This problem is with the CP3 (14.1 without patch worked fine). The problem is also fixed in the cp5Use this link
Implementing CA Service Management 14.1.05 - CA Service Management - 14.1 - CA Technologies Documentation
click on "download from CA Supportt:"Download SO01140 if you have windows
If any problem , you may create a support case to get the patch or help
For your reference, here is the documentation regarding the fixed issues in both CA SDM 14.1 CUM#5 and CA SDM 14.1 CUM#4
CA Service Desk Manager - Fixed Issues - CA Service Management - 14.1 - CA Technologies Documentation
CA Service Desk Manager Fixed Issues - CA Service Management - 14.1 - CA Technologies Documentation
Please advise if you have any further questions on this topic.