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CA SD attmnt REST API - 500 internal server error

  • 1.  CA SD attmnt REST API - 500 internal server error

    Posted 08-16-2018 02:23 AM

    Hi, using REST we have followed the exact steps mentioned in SampleDownloadAttachment.java.

    But getting "500 Internal Server Error" ...and failing to download the attachment.

    Our environment is CA SDM 14.01 CU 3, Windows 2012 R2.

     

    Please help.

     

    Thanks,

    Shailendra



  • 2.  Re: CA SD attmnt REST API - 500 internal server error

    Posted 08-16-2018 02:30 AM

    I think this is a bug resolved by updating to (at least) 14.1 CU4. Try applying the latest CU and re-test.



  • 3.  Re: CA SD attmnt REST API - 500 internal server error

    Posted 08-16-2018 02:34 AM

    Hi Cristi,

     

    Thanks for the details, Is there any link / document where i can find the same details.



  • 4.  Re: CA SD attmnt REST API - 500 internal server error

    Posted 08-16-2018 02:36 AM

    Start with docops.ca.com and check out the release notes for each CU on SDM.



  • 5.  Re: CA SD attmnt REST API - 500 internal server error

     
    Posted 08-17-2018 08:14 AM

    I had the same problem and solved with the CP5

     

    This problem is with the CP3 (14.1 without patch worked fine). The problem is also fixed in the cp5
    Use this link

    Implementing CA Service Management 14.1.05 - CA Service Management - 14.1 - CA Technologies Documentation 

    click on "download from CA Supportt:"
    Download SO01140 if you have windows

     

    If any problem , you may create a support case to get the patch or help

     

    Best regards,



  • 6.  Re: CA SD attmnt REST API - 500 internal server error

    Posted 08-24-2018 09:53 AM

    Shailendra.Sankhala 

     

    For your reference, here is the documentation regarding the fixed issues in both CA SDM 14.1 CUM#5 and CA SDM 14.1 CUM#4

    CA Service Desk Manager - Fixed Issues - CA Service Management - 14.1 - CA Technologies Documentation 

    CA Service Desk Manager Fixed Issues - CA Service Management - 14.1 - CA Technologies Documentation 

     

    Please advise if you have any further questions on this topic.