DX Infrastructure Manager

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AS400 does not show in USM

  • 1.  AS400 does not show in USM

    Posted 05-10-2018 11:40 AM

    Hi All,

    We have about 10 AS400 devices which are all running robots and have been for months, the devices show up in the Perfromance Report   Designer  with their QOS metrics. However if we go to USM and type the names of any of the servers in the filter box, the device does not show up. Why is this?

     

    TIA



  • 2.  Re: AS400 does not show in USM

    Posted 05-10-2018 01:59 PM

    Hello Patrick,

    USM should list ANY device that has data, any robots, anything discovered.

    In this case I need to recommend that you open a support case with UIM Support so that we can investigate the cause.

    You can look for the devices on the CM_COMPUTER_SYSTEM table, and, if they are there then there maybe a display, access, or some sort of a correlation problem.

     

    Without troubleshooting it is difficult to say exactly why they do not show up.

     

    - Mike Barton



  • 3.  Re: AS400 does not show in USM

    Posted 05-10-2018 06:06 PM

    Patrick,

     

    Since these systems have been running robots for months the question is did they show up in USM before, or was it never checked before now?

     

    As Mike points out, the main question is if they are in CM_COMPUTER_SYSTEM.

    query to check

    select * FROM [CA_UIM1].[dbo].[CM_COMPUTER_SYSTEM] where name = 'xxxx'

    or

    select * FROM [CA_UIM1].[dbo].[CM_COMPUTER_SYSTEM] where ip = 'x.x.x.x'

     

    It is discovery_server that is responsible for adding the device info into CM_COMPUTER_SYSTEM.



  • 4.  Re: AS400 does not show in USM

    Posted 05-18-2018 10:01 AM

    Using those two commands they do not show up.



  • 5.  Re: AS400 does not show in USM

    Posted 05-18-2018 11:54 AM

    Patrick,

    OK so best to open a support case since this can be rather involved.



  • 6.  Re: AS400 does not show in USM

    Posted 05-20-2018 09:09 PM

    Hi Patrick

     

    Do you see some thing similar like below in the logs in the controller logs for AS400
    ==========
    May 18 14:55:34:090 Controller: ciGetCachePath - NIM_ROOT not set!
    May 18 14:55:34:090 Controller: ciInitLocalDeviceId - could not find NIS cache path: not found
    May 18 14:55:34:090 Controller: nisInitialize - failed: not found

    ===========
    If yes Please try the folloowing

    Go into the controller config -> Setup -> Environment and add the variable:

    NIM_ROOT=/Nimbus_software/NimBUS (or whatever the correct nimsoft directory is for this server).

    Then restart the robot. This should allow the niscache to be found (which should get picked up by the discovery_server).

     

    ->Also check using "get_info" callback on controller after this if you can see the dev_id