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Unable to execute the action using CARA Tool

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  • 1.  Unable to execute the action using CARA Tool

    Posted 01-09-2019 07:37 AM

    Hi All,

     

    All agents are actively in running state on test servers.

    But when we are trying to execute the action through Tool getting like intializing the action for long time.Even a simple delay action.We did stop and restart the agent in the server as well.still getting like this below snapshot.

     

     

     

    Getting like this for long time.

     

    Please suggest us further to solve this issue.



  • 2.  Re: Unable to execute the action using CARA Tool
    Best Answer

    Posted 01-10-2019 12:37 AM

    Hi,

     

    Did you check the following article?

    Test action stuck with CA Release Automation Agent - CA Knowledge 

     

    I recommend to check Resolution 2 - 3 in your case.

    If you cannot resolve the problem after that, please open a support case with logs on NAC and Agent.

     

    Thanks

    Yas



  • 3.  Re: Unable to execute the action using CARA Tool

    Posted 01-23-2019 09:01 PM

    Hi,

     

    Did my answer help you?

    If so, please click "Mark Correct" on above comment.

    If not resolved yet using the solution, please share your current situation.

     

    Thanks

    Yas



  • 4.  Re: Unable to execute the action using CARA Tool

    Posted 01-25-2019 01:38 PM

    Thanks Yas, for sharing. Really it is helpful for us.



  • 5.  Re: Unable to execute the action using CARA Tool

    Posted 01-27-2019 08:55 PM

    Good news! 

    I'm also happy.

     

    Yas