CA Customer Care

Expand all | Collapse all

Unable to log cases on ca.support.com due to SSO assertion issue

Jump to Best Answer
  • 1.  Unable to log cases on ca.support.com due to SSO assertion issue

    Posted 01-24-2018 08:34 AM
      |   view attached

    Hi,

     

    I cant log a case with CA due to the attached error. Kindly assist.



  • 2.  Re: Unable to log cases on ca.support.com due to SSO assertion issue
    Best Answer

    Posted 01-24-2018 08:58 AM

    Hi Faheem, this is Anja from the Customer Assistance team. I've just had a look at your account and updated the settings. You should now be able to access the Case Management. Can you please check and confirm? Thank you. Regards, Anja



  • 3.  Re: Unable to log cases on ca.support.com due to SSO assertion issue

    Posted 02-02-2018 03:09 AM

    Hi Faheem, can you please mark this question as answered?