AutoSys Workload Automation

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  • 1.  Ad-hoc Requests Tool

    Posted Nov 15, 2016 11:08 AM

    Has anyone developed in-house, or is anyone aware of, an ad-hoc request tool?
    We need a tool for users to make job action requests, which go to an approval group, who then execute the requests.

     

    Thanks!

    Jennifer Barber



  • 2.  Re: Ad-hoc Requests Tool

    Posted Nov 15, 2016 11:13 AM

    Hey Jen

     

    It's been done , but that is very company centric, how one company does it or hooks into it may be different.

    Also this may fall in realm of NDA and proprietary ownership of the code. When i was a consultant, if i presented it to a company well its my code. 

    If I wrote it to plug into their company that piece was their code.

    As for tools I believe there a  workflow tools out there to develop a workflow which then would call out and handle the request.

     

    Good luck.

     

    Steve C.



  • 3.  Re: Ad-hoc Requests Tool

    Posted Nov 15, 2016 11:19 AM

    Thanks, Steve. We've never leveraged the SDK, but I wonder if this will help our in-house developers code a solution.

    I was really hoping we didn't have to reinvent the wheel. I know this has been a need/gap at other shops.

     

    -Jen



  • 4.  Re: Ad-hoc Requests Tool

    Posted Nov 15, 2016 11:33 AM

    Bob, from RMT has one such tool, however at "last viewing" this tool lacks an "intake".

    Am not sure of the "universality" of that tool's hooks into existing ITIL type JIL management.

    Chris <CJ>



  • 5.  Re: Ad-hoc Requests Tool

    Posted Nov 15, 2016 11:45 AM

    Thanks, Chris. You're not talking about ACCE, are you?

     

    -Jen



  • 6.  Re: Ad-hoc Requests Tool

    Posted Nov 15, 2016 12:11 PM

    ACCE does have the exact requirement you are looking for...Pat requested it be disabled so you cant see it



  • 7.  Re: Ad-hoc Requests Tool

    Posted Nov 15, 2016 02:24 PM

    Thanks, DK! I sent an email to support, requesting the product doc. That would be great if ACCE met our needs out of the box.

     

    -Jen



  • 8.  Re: Ad-hoc Requests Tool

    Posted Nov 15, 2016 11:40 AM

    Easiest thing to do instead of using the sdk just load a client one the machine where this happens and make that id an operator or whatever

     

     

     

    Steve C.

     

     

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  • 9.  Re: Ad-hoc Requests Tool

    Posted Nov 15, 2016 11:39 AM

    We currently use HP Service manager for trouble tickets, but also for requests.  Developers basically send a request to our Command Center, and they work the request.  This offers a certain amount of tracability.

     

    If you're just looking for basic workflow, you could leverage something like SharePoint (just do a 3 step flow - Submit, approve, work). 

     

    Additionally, you may want to think about what you would like to happen if and when the ADHOC fails. 

     

    Finally, if you're using ESP, they are working on a Self-Service portal of sorts.  However, RickR has written a PHP based system that uses ESPImi. 

     

    Hope this helps.