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APM agents are not showing up in APM client soon after the instrumentation, is there any checklist that I need to follow after installing a JBOSS agent  ? please advise, Thanks.

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  • 1.  APM agents are not showing up in APM client soon after the instrumentation, is there any checklist that I need to follow after installing a JBOSS agent  ? please advise, Thanks.

    Posted 04-05-2018 03:41 PM

    APM agents are not showing up in APM client soon after the instrumentation, is there any checklist that I need to follow after installing a JBOSS agent  ? please advise, Thanks.



  • 2.  Re: APM agents are not showing up in APM client soon after the instrumentation, is there any checklist that I need to follow after installing a JBOSS agent  ? please advise, Thanks.

    Posted 04-05-2018 04:11 PM

    Hi Manoj:

       I would check your Agent & autoprobe logs for clues. There are plenty of knowledfge docs that may help

     

    Expected JMX Metrics Not Reported - CA Application Performance Management - 10.7 - CA Technologies Documentation 

     

    You didn't say your release . The APM 10.7 docs has configuration and verification steps

    JBoss and WildFly - CA Application Performance Management - 10.7 - CA Technologies Documentation 



  • 3.  Re: APM agents are not showing up in APM client soon after the instrumentation, is there any checklist that I need to follow after installing a JBOSS agent  ? please advise, Thanks.

    Posted 04-05-2018 04:55 PM

    Hello Hallett,

     

    Agent version is 10.5, and I have checked the logs and there are errors or exceptions.

    I only notice that the connection is not established while I do a netstat:

    output:

    $ netstat -nputw | grep 5001

    (Not all processes could be identified, non-owned process info

     will not be shown, you would have to be root to see it all.)

    tcp        0      0 10.123.172.49:43570     144.229.218.125:5001    TIME_WAIT   -

     

    Do I need to set this property to True ? 

    introscope.enterprisemanager.serversockets.reuseaddr

     

    please advise.



  • 4.  Re: APM agents are not showing up in APM client soon after the instrumentation, is there any checklist that I need to follow after installing a JBOSS agent  ? please advise, Thanks.
    Best Answer

    Posted 04-05-2018 07:49 PM

    Hi Manoj,

    Agent is connecting to MOM and not directly to Collector?

    Is the agent <-> EM/MOM firewall open for EM port 5001?

    Is a telnet command to EM/MOM host/port 5001 successful ? i.e.  telnet 144.229.218.125 5001 

    Check agent logs for "Enterprise Manager" messages and EM log for the agent name (which you can get from the agent log).

    Putting agent & EM logs into DEBUG mode may help i.e.

    IntroscopeAgent.profile: log4j.logger.IntroscopeAgent=INFO, logfile -> log4j.logger.IntroscopeAgent=DEBUG, logfile

     

    IntroscopeEnterpriseManager.properties: 

    log4j.logger.Manager=INFO,console,logfile -> log4j.logger.Manager=DEBUG,console,logfile

     

    Hope that helps

     

    Regards,

     

    Lynn



  • 5.  Re: APM agents are not showing up in APM client soon after the instrumentation, is there any checklist that I need to follow after installing a JBOSS agent  ? please advise, Thanks.

    Posted 04-06-2018 07:54 AM

    Dear Manoj:

         If the above suggestions do not solve the issue, please open a case to find a resolution. Then post the resolution here to help others. 

       Thanks Hal German