Automic Workload Automation

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U00050005 Error when establishing SMTP connection

  • 1.  U00050005 Error when establishing SMTP connection

    Posted 03-16-2017 10:18 AM
    Issue:
    User gets an error when using the SEND_MAIL function.

    Error:
    U00050005 Error when establishing SMTP connection: '*** x.x.x Service not available, closing transmission channel' (SMTP server: '<SMTPserverhere>')

    Solution:
    The AE server was not defined in the SMTP relay in the SMTP server itself.






  • 2.  U00050005 Error when establishing SMTP connection

    Posted 03-16-2017 02:05 PM
    Hi,

    As an example, if your SMTP server is installed on Windows Server, you can launch the IIS. Right-click on SMTP Virtual server -> Properties -> Access tab -> Relay restrictions -> Relay. Then, you can add to restrict or allow the machine to relay to this SMTP server.

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    Please double check with your System Administrator for further information.



  • 3.  U00050005 Error when establishing SMTP connection

    Posted 03-21-2017 12:48 PM
    Cool, thanks bobby_tamayo_automic!  This is useful information for those unfamiliar with SMTP relay.  This will give users an idea where to begin troubleshooting the U00050005 error.