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Gateway version remains as 8.3 after successful 9.0 patch

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  • 1.  Gateway version remains as 8.3 after successful 9.0 patch

     
    Posted 01-11-2018 04:49 PM

    Hi, 

    this is a 8.3.01 api gateway, single node. after gateway 9.0 patch, we reboot the gateway, but the gateway version remains the same. this is the first time i experience this issues. we have already upgraded 2 clusters successfully. a support ticket has been created as well.

     

    thanks! 



  • 2.  Re: Gateway version remains as 8.3 after successful 9.0 patch

    Posted 01-12-2018 04:50 AM

    Did you check /opt/SecureSpan/Controller/var/logs/patches.log to see if all the patches have gone through fine

    Did you check sspc log to see if you can find any errors during patch installation



  • 3.  Re: Gateway version remains as 8.3 after successful 9.0 patch

     
    Posted 01-12-2018 07:51 PM

    no errors in the logs. no rpms are installed.

    we decided to setup a new instance.

    thanks !



  • 4.  Re: Gateway version remains as 8.3 after successful 9.0 patch

    Posted 01-14-2018 10:32 PM

    That means you didn't have a successful database upgrade for that node.

     

    ensure all the nodes in the same cluster are point to the primary database

    ensure update the database on primary database after successfully apply platform patch and application patch.

    ensure the replication is running fine if you have 2 databases. If not, after upgrade, you may need to re-initilaize the replication.



  • 5.  Re: Gateway version remains as 8.3 after successful 9.0 patch

    Posted 01-19-2018 11:08 AM

    what exact patch have you installed?

     

    upgrading from 8.3.01 - 9.1 

     

    you need to install platform patch for 

    8.4.01

    9.1.00

    REBOOT the server 

    than application patch for 9.1 

    REBOOT the server 

    UPGRADE DB from ssgconfig menu 

    and you should be good to go! 

     

    NOTE when going from 8.3.01 you can not go to 9.00 

     

    Thanks 

    Kemal 



  • 6.  Re: Gateway version remains as 8.3 after successful 9.0 patch
    Best Answer

     
    Posted 01-19-2018 11:22 AM

    Hi Kemal,

    this is also recommended by CA support. it's 8.3.01.

    I will update this after we fix this issue.

     

    thanks.

    changjiang