Ca service desk Manger 17 I need schedule start date and duration fields are required for emergency changes
Mohamed, you could use preSaveTrigger2() for this purpose. Take a look at
How can I prompt that a incident ticket field is required
It should look something like:
(chgtype = 300 AND sched_end_date IS NOT NULL) OR chgtype != 300
300 is out of the box chgtype = Emergency and I decided to just go for sched_end_date as that is only not null when both those fields are filled out.