Layer7 Privileged Access Management

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Getting issue with ftp: Login failed.

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  • 1.  Getting issue with ftp: Login failed.

    Posted 01-29-2018 08:39 AM

    Hi Team,

    I am not able to fix the problem to one of the server:

    problem is I am not able to fix the logs

     

    gotsap217:~ # seaudit -a -sd today |grep "D "
    CA ControlMinder seaudit  v12.81.0.2265 - Audit log lister
    Copyright (c) 2013 CA. All rights reserved.
    29 Jan 2018 14:23:39 D LOGIN        ftpsapxi              69  2 gotsap217.got.volvocars.net VFTP

     

    User is getting this error:

    [29-01-2018 18:54] KAPDOSKAR, ROHIT:

    gotsap217:~ # ftp gotsap217.got.volvocars.net

    Connected to gotsap217.got.volvocars.net.

    220 (vsFTPd 2.0.7)

    Name (gotsap217.got.volvocars.net:rkapdosk): ftpsapxi

    331 Please specify the password.

    Password:

    500 OOPS: not a normal exit in vsf_sysutil_wait_get_exitcode

    ftp: Login failed.

    ftp>

    this is the issue in gotsap217

    500 OOPS: not a normal exit in vsf_sysutil_wait_get_exitcode

    Please , help me on this

     

    Thanks

    LokeshReddy

     



  • 2.  Re: Getting issue with ftp: Login failed.
    Best Answer

    Posted 01-29-2018 11:24 AM

    The denial code 69, which you can see in the seaudit output, means that there is no rule to allow access. This could mean either there is no rule set up to allow login or the default access of the rule is to deny login and the user has not been authorized to log in. Please collect the following information and create a support case so we can troubleshoot this issue further for you.

     

    1- Get a trace of the issue

    # secons -tc -t+

    ((reproduce the issue))

    # secons -t-

    2- Collect a support tar to gather the trace and selang rules

    # cd /opt/CA/AccessControl/lbin

    # ./support.sh -all ((this will cause PIM daemons to recycle))

    The support tar will be located in /opt/CA/AccessControl



  • 3.  Re: Getting issue with ftp: Login failed.

    Posted 01-30-2018 02:50 AM

    Hi Brain Rehder,

     

    Thank you for your support its working fine now

     

    Thanks

    LokeshReddy



  • 4.  Re: Getting issue with ftp: Login failed.

    Posted 01-30-2018 07:10 AM

    Hi Brain Rehder/ Team

    Still its not fixed

    gotsap217:~ # seaudit -a -sd today |grep "D "
    CA ControlMinder seaudit  v12.81.0.2265 - Audit log lister
    Copyright (c) 2013 CA. All rights reserved.
    30 Jan 2018 13:01:08 D LOGIN        ftpsapxi              69  2 gotsap217.got.volvocars.net VFTP

    same error is coming again

    please do need ful

    Thanks

    Lokeshreddy



  • 5.  Re: Getting issue with ftp: Login failed.

    Posted 02-08-2018 02:18 AM

    Hi team

     

    Please assist me on above issue

     

    Thanks

    Lokeshreddy



  • 6.  Re: Getting issue with ftp: Login failed.

    Posted 02-08-2018 03:28 PM

    If the issue is still occurring, please collect the following information and create a support case so we can troubleshoot this issue further for you. The issue you are experiencing is too in depth to be worked on in a Communities post.

     

    1- Get a trace of the issue

    # secons -tc -t+

    ((reproduce the issue))

    # secons -t-

    2- Collect a support tar to gather the trace and selang rules

    # cd /opt/CA/AccessControl/lbin

    # ./support.sh -all ((this will cause PIM daemons to recycle))

    The support tar will be located in /opt/CA/AccessControl