Does anyone have a copy of the CA Service Desk Manager Integrations Best Practices
Volume 1 ?
I have attached the Integration Guide that you asked for.
Thanks Paul for your fast reply !
I see that the integration of CA SDM with CA PPM requires the CA Catalyst connector for CA Clarity PPM (CA Clarity PPM connector). Is it still available ?
I would suggest that you raise the question regarding the PPM Connector on the Clarity PPM Community